Cyara’s CX Transformation Platform honored for improving customer service technology and improving the customer experience
REDWOOD CITY, Calif. – June 20, 2024 — Cyara announced today that TMC, a global, integrated media company, has named its CX Transformation Platform as a 2024 Contact Center Technology Award winner, presented by CUSTOMER magazine.
Speaking about this latest Award, Janet Vito, Senior Vice President of Marketing at Cyara said, “We are honored to receive the 2024 Contact Center Technology Award from CUSTOMER Magazine. This recognition is a testament to our team’s dedication to innovation and excellence in customer experience. Our AI-led CX transformation platform is designed to enable brands deliver seamless, high-quality interactions across all channels, and we are proud to see our efforts acknowledged in this way.”
Cyara is the first and only automated CX Transformation Platform that spans the entire development lifecycle for contact center technology. Its end-to-end CX testing and monitoring platform assures every touchpoint in the customer journey continuously delivers high-quality interactions across all communication channels, including voice, video, chatbot, SMS, WebRTC and digital channels.
“Congratulations to Cyara for being awarded a 2024 CUSTOMER Magazine Contact Center Technology Award. Cyara’s CX Transformation platform has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2024 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.
About Cyara
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-led CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to assure CX journeys and transform CX experiences.
To learn more, visit cyara.com.
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit https://customer.tmcnet.com.
About TMC
Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.
In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.
Our live event, including the ITEXPO #TECHSUPERSHOW, brings thousands of qualified purchasers and product decision makers together with vendors to form ultimate B2B tech buying community. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.
In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.
