Cyara’s AI-Led CX Transformation Platform Recognized for Exceptional Innovation
REDWOOD CITY, Calif. – July 17, 2024 – Cyara announced today that TMC, a global, integrated media company, has awarded Cyara’s AI-Led CX Transformation Platform a 2024 Communications Solutions Products of the Year Award.
Cyara is the first and only AI-Led CX Transformation Platform that spans the entire development lifecycle for contact center technology. Its end-to-end testing and monitoring solutions assure every touchpoint in the customer journey, helping brands assure high-quality interactions across every CX channel. By simulating real-world traffic, Cyara empowers enterprises to understand their CX journeys from the customer’s perspective and take proactive steps to identify and address potential defects in real time. Cyara makes it possible for brands to accelerate innovation and mitigate risk across every system, including IVRs, chatbots, SMS, voice, web, and more.
“As customer expectations and the CX industry continue to evolve at an unprecedented rate, innovation remains one of our core values,” said Janet Vito, SVP of Marketing, Cyara. “We are incredibly proud of the advancements we’ve made to empower brands through every step of the development lifecycle, and we’re humbled by the recognition that Cyara’s AI-Led CX Transformation Platform has received with award.”
“Congratulations to Cyara for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Cyara’s AI-Led CX Transformation Platform is truly an innovative product and is amongst the best communications products and services available on the market today. I look forward to continued excellence from Cyara in 2024 and beyond.”
About Cyara
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-led CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to assure CX journeys and transform CX experiences.
To learn more, visit cyara.com.
About TMC
Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.
In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.
Our live event, including the ITEXPO #TECHSUPERSHOW, brings thousands of qualified purchasers and product decision makers together with vendors to form ultimate B2B tech buying community With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.
In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.
TMC offers a comprehensive 360-degree marketing solution, with services such as event and road show management, as well as expertly crafted content creation including blogs, press releases, articles, and marketing collateral. These efforts contribute to SEO, branding, and overall marketing and sales success.
To discover more about how TMC can assist you in achieving your marketing goals through our events and online advertising, please visit www.tmcnet.com. Stay connected with us on Facebook, LinkedIn, and X by following @tmcnet.
Cyara Contact:
Caroline Leonard
Cyara
caroline.leonard@cyara.com
TMC Contact:
Michelle Connolly
Senior Marketing Manager
203-852-6800
mconnolly@tmcnet.com
