As CX organizations move from isolated AI agents to multi-agent environments, the challenge shifts from building successful agents to governing how they act. And, maybe more importantly, how they interact. This interactive workshop with Cyara and Opus Research introduces Opus’ agentic control plane model, outlines its five critical layers, and then dives deeper into evaluation and policy as the foundation for trusted CX automation. Attendees will leave with a practical framework for governing, evaluating, and improving AI agents in real-world CX environments.
Webinar: Beyond AI Agents: Building the CX Control Plane
Cyara Agentic Platform
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.
