Customer Story/Case Study

How the National Society for the Prevention of Cruelty to Children Assures Its Helpline

The NSPCC implemented Cyara Pulse to overcome manual testing burdens and improve overall CX monitoring. Pulse enables the team to identify, pinpoint, and remediate CX defects before they affect customers in the live environment.

Automating observability of your end-to-end CX stack | NiCE + Cyara

How NiCE and Cyara Are Accelerating Innovation Through End-to-End CX Observability As AI transforms customer experience, NiCE is partnering with Cyara to deliver greater visibility, simplify complexity, and accelerate innovation across the modern contact center. The Challenge: Customer Experience Is Becoming Too Complex to Manage Manually The contact center is undergoing a fundamental transformation. As […]

Cutting Agent Downtime, Increasing Visibility | Dexcom + Cyara

How Dexcom Transformed Contact Center Troubleshooting with Cyara By combining proactive voice monitoring with powerful diagnostic insights, Dexcom gained visibility into its global contact center operations, accelerated troubleshooting, and eliminated nearly a full-time employee’s worth of manual effort. The Challenge: Troubleshooting Without Visibility For Dexcom, a global leader in continuous glucose monitoring technology, reliable customer […]

From Manual Testing to CX Reliability | Microsoft + Cyara

How Microsoft Uses Cyara to Protect Customer Connections and Build Trust at Global Scale From manually testing phone lines around the world to automating call monitoring and protecting outbound caller identity, Microsoft relies on Cyara to help ensure critical customer communications work as expected. The Challenge: When Critical Customer Calls Go Unanswered For a company […]

Accelerating IVR Testing by 70% | Canada Life + Cyara

How Canada Life Reduced CX Testing Time by Nearly 70% with Cyara Facing a major cloud migration, growing testing complexity, and the demands of 19 lines of business, Canada Life turned to Cyara’s automated CX testing to accelerate releases, improve quality, and dramatically reduce manual effort. The Challenge: Manual Testing Was Slowing Innovation For Canada […]