Customer Story/Case Study

How National Australia Bank reduced agent environment issues by 87% with Cyara

Learn how Cyara helped National Australia Bank (NAB) Cyara ResolveAx: Real-time monitoring, diagnoses, and resolution of technical, connectivity, voice quality and environment issues.

How a major UK bank expanded testing coverage by 95% with Cyara

Learn how Cyara helped a major UK bank provide 90-95% test coverage, reduce testing time 3X, reduce manual labor by 60%, and allow the bank’s IT department to be a source of CX solutions, not problems.

Major retail bank gains visibility into contact center operations and CX performance with Cyara

One of Canada’s largest banks has grown with Cyara, evolving from performance and stress testing to proactive problem detection. Working together, engineering and customer engagement teams have integrated Cyara Pulse into a holistic, unified dashboard that enables all contact center operations to be managed from a single screen.

How a global bank leverages automation to eliminate manual roadblocks and improve CX quality

For this organization’s customers, convenient and seamless access to the bank’s financial expertise is critical for success. That’s why their team developed a strategy for reinventing the customer experience by going digital by design. Learn how Cyara helped this Global Bank improve its CX to provide an effective digital experience.

Vodafone NZ improves customer satisfaction with Cyara’s automated CX testing and monitoring

With several large contact centres around the world serving businesses in the corporate, financial and government sectors, Vodafone NZ places a high value on customer experience and is committed to surpassing expectations. Learn how Cyara helped Vodafone meet quality guidelines set by the New Zealand government.

Accelerating IVR development and testing at leading US health insurance provider

A leading health benefits company in the U.S. needed to increase the speed-to-market of the innovative solutions they use to serve their health plan members. Learn how Cyara helped their CX transformation.

Blue Shield of California improves incident management and CX with 24/7, real-time monitoring

Learn how Cyara helped Blue Shield of California manage their contact center incidents and maintain overall system health.

Agero uses Cyara’s platform to improve IVR and omnichannel customer journeys

Read how Agero uses the Cyara Automated CX Assurance Platform to test and monitor its innovative omnichannel capability that spans phone, SMS, and visual IVR.

Major US retailer avoids disaster on Black Friday, cuts CX testing time by 97% with Cyara

Learn how a major US retailer attained DevOps agility with the Cyara Automated Customer Experience Assurance Platform test automation, and moved one Black Friday from a red alert to green light.

Reduce regression time by 80%, improve voice quality, deliver better CX at leading bank

Learn how an Australian financial leader gained efficiency and savings from test automation with the Cyara Platform.

Leading Canadian bank mitigates risk during IVR deployment with Cyara

Learn how a leading Canadian bank achieved resource savings and rapid implementation of test automation and the Cyara Platform.

TRANSFORM – Drive CX Change

MONITOR – Assure CX Journeys

OPTIMIZE — Leverage AI for CX

CONNECT — Assure WebRTC CX

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