Talkdesk ensures WebRTC-based interactions with Cyara’s CX connection tests
Learn how Talkdesk uses qualityRTC to run WebRTC connection tests to highlight agent connection or quality issues.
Customer Story/Case Study
Leveraging real-time monitoring and automated load testing for better CX at Equiniti with Cyara
See how Cyara’s load testing capabilities enabled international financial and administrative services firm Equiniti to assess customer experiences in real time, and deliver better CX at lower cost.
Accelerating test cycles with automation at leading global technology company
Learn how Cyara helped a global technology company execute a massive number of user tests in an aggressive timeframe, automate its testing, and improve CX.
How National Australia Bank reduced agent environment issues by 87% with Cyara
Learn how Cyara helped National Australia Bank (NAB) Cyara ResolveAx: Real-time monitoring, diagnoses, and resolution of technical, connectivity, voice quality and environment issues.
Automating 98% of CX test cases for exceptional CX at major US insurance company
Learn how Cyara helped a major US Insurance company with global contact centers enhance its customer service through Twilio, allowing them to better deliver omnichannel service and engage customers wherever they prefer.
How a major UK bank expanded testing coverage by 95% with Cyara
Learn how Cyara helped a major UK bank provide 90-95% test coverage, reduce testing time 3X, reduce manual labor by 60%, and allow the bank’s IT department to be a source of CX solutions, not problems.
Major retail bank gains visibility into contact center operations and CX performance with Cyara
One of Canada’s largest banks has grown with Cyara, evolving from performance and stress testing to proactive problem detection. Working together, engineering and customer engagement teams have integrated Cyara Pulse into a holistic, unified dashboard that enables all contact center operations to be managed from a single screen.
How a global bank leverages automation to eliminate manual roadblocks and improve CX quality
For this organization’s customers, convenient and seamless access to the bank’s financial expertise is critical for success. That’s why their team developed a strategy for reinventing the customer experience by going digital by design. Learn how Cyara helped this Global Bank improve its CX to provide an effective digital experience.
Vodafone NZ improves customer satisfaction with Cyara’s automated CX testing and monitoring
With several large contact centres around the world serving businesses in the corporate, financial and government sectors, Vodafone NZ places a high value on customer experience and is committed to surpassing expectations. Learn how Cyara helped Vodafone meet quality guidelines set by the New Zealand government.
Accelerating IVR development and testing at leading US health insurance provider
A leading health benefits company in the U.S. needed to increase the speed-to-market of the innovative solutions they use to serve their health plan members. Learn how Cyara helped their CX transformation.
Blue Shield of California improves incident management and CX with 24/7, real-time monitoring
Learn how Cyara helped Blue Shield of California manage their contact center incidents and maintain overall system health.
