Customer Story/Case Study

Improving phone number quality and reliability at Global Call Forwarding

Find out how Global Call Forwarding have seen a significant improvement in reliability and flexibility since testing their numbers with Spearline (now Cyara).

ATOS proactively resolves global phone number quality issues with Cyara

Read about ATOS case study on how ATOS used Spearline (now Cyara) products to proactively approach to resolving global customer line quality issues.

Addressing call quality issues before customers are affected at CVENT

Cvent primarily use Spearline (now Cyara) to detect and alert them to any issues with their support numbers through a campaign of automated test calls.

Scale WebRTC testing and monitoring: how collaborationroom.ai accelerated troubleshooting with Cyara

Learn how CollaborationRoom.Ai used the world’s most powerful webRTC and testRTC tools from Cyara to improve their CSAT results

Proactive issue troubleshooting: Cyara helps Legal Room scale operations and deliver better CX

Learn how Spearline (now part of Cyara) helped Remote Legal to improve their CX testing and provide a seamless and reliable experience for their clients.

Salesforce achieves 99%+ connection rate with Cyara’s phone number testing

Learn how Salesforce leveraged Cyara Voice Assure to proactively test their phone numbers and gain increased visibility into unreported issues.

Implementing automation for enhanced visibility and improved CSAT at leading Canadian bank

Discover how a prominent Canadian financial institution achieved remarkable savings by leveraging the power of Cyara Botium. Within a mere three-month period, they were able to fully recoup their initial investment.

MCCA Islamic Finance elevates customer satisfaction with Cyara’s voice of the customer solution

Watch the interview with Adam El Zanaty from MCCA Islamic Finance to learn how Cyara’s CentraCX Voice of the Customer helped the organization elevate customer satisfaction, enable product improvement, and lift employee engagement.

Understanding the customer perspective: MYOB leverages Cyara for customer feedback

Learn how Alex Hnarakis, Head of Premium Support and Service Optimisation at MYOB leveraged CentraCX’s customer feedback insights to gain greater visibility into customer experiences and improve outcomes.

Talkdesk ensures WebRTC-based interactions with Cyara’s CX connection tests

Learn how Talkdesk uses qualityRTC to run WebRTC connection tests to highlight agent connection or quality issues.

Zoom delivers seamless communication with Cyara’s global number testing solution

Learn how Cyara Voice Assure helped Zoom Video maintain high quality standards with proactive global access number testing.

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