Cyara

Cyara Customer Experience Assurance Platform

Proactive issue troubleshooting: Cyara helps Legal Room scale operations and deliver better CX

Customer Story: Remote Legal

Through their partnership with Spearline (now part of Cyara), they are now better equipped to provide a seamless and reliable experience for their clients.

Remote Legal-businesswoman with laptop
Remote Legal-court reporting

About Remote Legal

Remote Legal is a cutting-edge court reporting service that leverages technology to provide an innovative virtual platform.

The Challenge

Before adopting testRTC and watchRTC, Remote Legal encountered significant challenges in effectively troubleshooting audio and video issues, and monitoring the number of concurrent sessions. Difficulties also existed in measuring improvements in performance quality and comparing their progress against benchmarks.

Prior to testRTC, we had very little of our regression testing automated and we did not have load testing.

— Alex Rodriguez, Senior Director of Technology, Remote Legal

The Solution

Through leveraging testRTC and watchRTC, Remote Legal can now significantly improve the quality of the audio and video they provide. The team is also enabled to investigate and troubleshoot any issues in-depth, allowing them to provide detailed feedback and effective solutions for potential problems in real-time. 

Now we have automated 100% of our regression testing in 2 browsers and are starting to automate mobile platforms… Load testing and stress testing with testRTC has helped us fine-tune our WebRTC SDK to provide the optimal video conferencing experience.

— Alex Rodriguez, Senior Director of Technology, Remote Legal

Over the past year, Remote Legal has invested significantly in automation, and now 100% of their regression testing is automated. API load testing and complete load testing of the platform are conducted using testRTC’s technology. These advancements have allowed Remote Legal to confirm, troubleshoot, isolate, and subsequently address any inefficient code while optimizing their WebRTC SDK to provide the best possible experience. With the ability to quickly measure the impact of changes made by bandwidth constraints, Remote Legal now works to continuously improve and enhance their platform, in line with the evolving needs of their users.

Benefits

  • The ability to easily scale the Remote Legal platform in line with their growth targets and provide the necessary confidence as the business continues to grow.
  • More efficient planning for infrastructure scaling, allowing for time and resources to be reinvested into other areas of the business.
  • Prompt and comprehensive troubleshooting of audio and video issues, resulting in a quicker mean time to resolution and minimized disruption to client’s experiences.
  • The capability to provide a first-class optimized video conferencing experience that stands out from other competitors in their industry.
  • Access to the Spearline platform on multiple devices, allowing the Remote Legal team to stay up to date and resolve issues promptly and more efficiently. 

From day 1, Spearline listened to our needs and provided a solution to our problem. They have been a great partner and they provide an excellent product at a fair price that has enabled us to optimize, monitor, and stabilize the performance of our platform.

— Alex Rodriguez, Senior Director of Technology, Remote Legal

Find out more about Remote Legal at remotelegal.com

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Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.