Customer Story: Remote Legal
Through their partnership with Spearline (now part of Cyara), they are now better equipped to provide a seamless and reliable experience for their clients.
About Remote Legal
Remote Legal is a cutting-edge court reporting service that leverages technology to provide an innovative virtual platform.
The Challenge
Before adopting testRTC and watchRTC, Remote Legal encountered significant challenges in effectively troubleshooting audio and video issues, and monitoring the number of concurrent sessions. Difficulties also existed in measuring improvements in performance quality and comparing their progress against benchmarks.
Prior to testRTC, we had very little of our regression testing automated and we did not have load testing.
— Alex Rodriguez, Senior Director of Technology, Remote Legal
The Solution
Through leveraging testRTC and watchRTC, Remote Legal can now significantly improve the quality of the audio and video they provide. The team is also enabled to investigate and troubleshoot any issues in-depth, allowing them to provide detailed feedback and effective solutions for potential problems in real-time.
Now we have automated 100% of our regression testing in 2 browsers and are starting to automate mobile platforms… Load testing and stress testing with testRTC has helped us fine-tune our WebRTC SDK to provide the optimal video conferencing experience.
— Alex Rodriguez, Senior Director of Technology, Remote Legal
Over the past year, Remote Legal has invested significantly in automation, and now 100% of their regression testing is automated. API load testing and complete load testing of the platform are conducted using testRTC’s technology. These advancements have allowed Remote Legal to confirm, troubleshoot, isolate, and subsequently address any inefficient code while optimizing their WebRTC SDK to provide the best possible experience. With the ability to quickly measure the impact of changes made by bandwidth constraints, Remote Legal now works to continuously improve and enhance their platform, in line with the evolving needs of their users.
Benefits
- The ability to easily scale the Remote Legal platform in line with their growth targets and provide the necessary confidence as the business continues to grow.
- More efficient planning for infrastructure scaling, allowing for time and resources to be reinvested into other areas of the business.
- Prompt and comprehensive troubleshooting of audio and video issues, resulting in a quicker mean time to resolution and minimized disruption to client’s experiences.
- The capability to provide a first-class optimized video conferencing experience that stands out from other competitors in their industry.
- Access to the Spearline platform on multiple devices, allowing the Remote Legal team to stay up to date and resolve issues promptly and more efficiently.
From day 1, Spearline listened to our needs and provided a solution to our problem. They have been a great partner and they provide an excellent product at a fair price that has enabled us to optimize, monitor, and stabilize the performance of our platform.
— Alex Rodriguez, Senior Director of Technology, Remote Legal
Find out more about Remote Legal at remotelegal.com
