Salesforce, a global leader in customer relationship management solutions, was challenged with ensuring the availability and quality of their phone lines worldwide.
Learn how Salesforce leveraged Cyara Voice Assure to proactively test their phone numbers and gain increased visibility into unreported issues, allowing them to:
- Make more informed decisions based on clear, reliable information
- Reduce customer wait times and resolution times, inspiring greater customer loyalty and brand confidence
- Maintain a monthly connection rate of at least 99%