Ensure Global Contact Numbers Are Operational with Proactive and Automated Testing

For enterprises with a global reach, the task of testing and monitoring inbound and outbound phone lines to ensure they are answering customers’ calls is massive. It requires constant vigilance and rigorous examination of the factors that affect the quality of a customer experience, like telecom networks and carrier stability. Beyond the resources and manual labor this takes, the task is often unachievable because organizations are unable to dial a local contact number from the country in question to understand if their call connections are solid and the quality is clear.

The result? Often, these organizations only know there’s an issue because a customer complains. This means problems often go undetected for long periods.

To manage global phone numbers, and multiple carriers and providers, organizations need proactive monitoring which increases the visibility of their telecom infrastructure and carrier performance, helps detect and identify issues, and provides the right information to reduce troubleshooting time and resolve problems before CX is negatively affected.