Cyara Botium Honored for Exceptional Innovation
REDWOOD CITY, Calif.—Mar. 11, 2024 — Cyara announced today that TMC, a global, integrated media company, has named Cyara Botium as a 2024 CUSTOMER Product of the Year Award winner.
Cyara Botium is an all-in-one platform for automated optimization and quality assurance of conversational AI. Botium was designed and built to help enterprises to deliver flawless bots, significantly reduce costs and efforts, and assure quality throughout the bot development lifecycle. Unlike other chatbot testing tools or manual efforts, Botium provides optimization for everything from selecting the right technology and designing customer journeys that improve containment and self-service, to performing every type of testing and monitoring that organizations need, giving them complete control and visibility over their bots.
Janet Vito, SVP Marketing, Cyara said, “We’re thrilled to receive the 2024 Customer Magazine Product of the Year Award for Cyara Botium. This recognition reaffirms our commitment to revolutionizing conversational AI testing and ensuring flawless customer experiences across all communication channels. Thanks to our team’s dedication and innovative approach, Cyara continues to set the standard for excellence in the industry.”
The 2024 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Cyara with a 2024 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Botium solution has proven deserving of this elite status and I look forward to continued innovation from Cyara in 2024 and beyond.”
About Cyara
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.
To learn more, visit cyara.com.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
About TMC
Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.
In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.
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Company Contact:
Lorraine Kelleher
Corporate Content Specialist
lorraine.kelleher@cyara.com
TMC Contact
Michelle Connolly
Senior Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com