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Cyara

Cyara

Cyara Customer Experience Assurance Platform

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AI-Powered CX Assurance Platform Provider

Save the Date! Xchange 2024 will be LIVE March 4-6 in San Diego. Learn More!

Webinar: Generative AI’s Role in Tomorrow’s Dialogues, with Telefónica. Register Here!

See how Cyara delivered a 334% ROI with payback in less than 6 months. Read the TEI

What do customers think of your chatbot? Read the study featured in Forbes now

Webinar: How NICE & Cyara are Closing the Loop to Achieve Operational Excellence. Watch now

Webinar: Learn how Salesforce optimizes customer connections. Watch now

Webinar: Deciphering the World of LLM-Based AI. Watch now

Webinar: The Two Pillars of Modern Contact Centers – Cloud + Conversational AI. Watch now

Make Every Interaction Flawless with a Complete, End-to-End Customer Experience Assurance Platform

Reduce costs (hand cradling money)

Lower
Costs

Reduce cost for delivering quality customer experiences

Achievement (arrow in target bullseye)

Innovate
Faster

Deliver fully optimized customer journeys quickly

Alert triangle icon

Mitigate
Risk

Remove the risk to delivering high-quality customer interactions

Comprehensive CX-People with hearts and smiles

Improve
CX & CSAT

Drive a customer-centric focus throughout the organization

334% ROI.
Payback in Less than 6 Months

Read the in-depth commissioned study, The Total Economic Impact™ of Cyara, conducted by Forrester Consulting to discover the total cost savings and benefits realized by Cyara customers.

Read the TEI

Cyara Assures over 5 Billion Consumer Relationships

Health insurance

6 of the top 10
Top Rated Health Insurance Companies

Auto insurance

4 of the top 5
Top Rated Car Insurance Companies

Property insurance

7 of the top 10
Top Property Insurance Companies

Tech companies

4 of the top 5
Top Tech Companies in the World

Global brands

4 of the top 5
Most Valuable Brands in the World

Tilted sphere

4 of the top 5
Top US Brands on Forbes Global 2000

Ranked awards

3 of the top 5
Top Fortune 500 Companies

Lightbulb with clews

3 of the top 5
World’s Most Innovative Companies

How We Do It

A single customer journey depends on a complex set of technology working together. With Cyara you define customer journeys that direct our bots to engage with your systems, testing your network, applications, and even back end data systems.

Cyara identifies issues in how your customer experience applications perform, from the customer’s perspective, enabling you to find and fix potential problems before customers are impacted.

Watch the Video
Customer Smiles

Why Companies Choose Cyara

Cyara offers the only automated CX assurance platform that spans the entire development lifecycle for your contact center technology. Easily test and monitor every system — IVRs, chatbots, even live voice interactions — with a user-friendly, no-code interface.

Cyara Works with Any Technology Platform

Twilio
AWS
Avaya
Genesys
Nice
Cisco

Our Customers

ABN-AMRO
ADP
Agero
aircall
Amazon
Anthem
ATu0026T
Blue Shield California
Capital Group
Cognizant
ebay
Gather
Liberty Mutual
Oracle
Salesforce
State Farm
Telefónica
Travelers
Vodafone
Zoom

Cyara’s AI-Powered CX Assurance Platform Is Award-Winning

TMCnet Remote Work Pioneer Award 2022
Red Herring Global 100 Winner
American Business Awards 2021 Silver Stevie Award Winner
Gartner Cool Vendor award
SIIA CODiE Finalist-2021
2022 Silver Stevie Award Winner for Sales & Customer Service
TMC Customer Product of the Year Award 2022
Customer Contact Center 2022 Technology Award
Golden Bridge Awards - 2022 Globee Awards Silver Award Winner
Golden Bridge Awards - Globee Awards Gold Award Winner 2022
American Business Awards Silver 2022 Stevie Award Winner
TMCnet 2022 Teleworking Solutions Excellence Award
12th Annual Best in Biz awards 2022 silver award winner

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