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Cyara Customer Experience Assurance Platform

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Automated CX Assurance Platform Provider

What do customers think of your chatbot? Read the study featured in Forbes.

Read Now

Join us at Enterprise Connect! Use code CYARA to save $500

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Panel Discussion: Deciphering the World of LLM-Based AI

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Webinar: The Two Pillars of Modern Contact Centers – Cloud + Conversational AI

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Save time and reduce risks of cloud contact center migration

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Webinar: Key Considerations for Your Contact Center Cloud Migration

Watch the Replay

Webinar: How to Improve Your Chatbot with Test Automation

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Webinar: The Value of Automated Chatbot Testing

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Cyara customers get to the cloud 2X+ faster with higher quality & confidence

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CX assurance for IVR, agent-based phone systems, and now chatbots, too

Assure quality - hand cradling stars

Maximize
Customer Value

Reduce cost and/or increase revenue for every customer interaction

Achievement (arrow in target bullseye)

Innovate
Faster

Seize new opportunities by delivering customer journeys at pace

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Mitigate
Risk

Consistently remove the risk to delivering high quality customer interactions

Collaborate (3 people with arrows pointing between)

Increase CX
Efficiency

Drive engagement with key stakeholders to consistently deliver customer outcomes

283% ROI.
Payback in Less than 3 Months

Read Forrester’s in-depth report and findings on the total cost savings and benefits realized as a result of implementing Cyara solutions.

Read the Report
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Customer Smiles.
Delivered at Scale.

CX Discovery & Design

Automatically discover your existing IVR and chatbot pathways. Collaborate with remote and in-house teams to design optimal customer journeys across every channel.

Learn How

CX Quality Assurance

Proactively monitor your contact center technology from the customer’s perspective to quickly identify issues — reducing risk of downtime and poor quality customer experiences.

Watch a Demo
Customer chat with chatbot on smartphone
Smiling customer service agent using headset

Automated CX Testing & Monitoring

Increase productivity by automating functional, regression, and load testing of your voice and digital customer contact systems, from live interactions to IVR and conversational AI.

See How It Works

CLOUD MIGRATION ASSURANCE

Reduce the risk to your customer experience throughout your transition to any cloud contact center platform. Keep your timelines on track and launch with zero defects.

Learn More
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Cyara Assures over 5 Billion Consumer Relationships

Global brands

3 out of 5

Most Valuable Global Brands

Health insurance

4 out of 5

Top Rated Health Insurance Companies

Auto insurance

4 out of 5

Top Rated Car Insurance Companies

Property insurance

3 out of 5

Top Property Insurance Companies

Tech companies

3 out of 5

Most Valuable Tech Companies

How We Do It

A single customer journey depends on a complex set of technology working together. With Cyara you define customer journeys that direct our bots to engage with your systems, testing your network, applications, and even back end data systems.

Cyara identifies issues in how your customer experience applications perform, from the customer’s perspective, enabling you to find and fix potential problems before customers are impacted.

Watch the Video
Customer Smiles

Why Companies Choose Cyara

Cyara offers the only automated CX assurance platform that spans the entire development lifecycle for your contact center technology. Easily test and monitor every system — IVRs, chatbots, even live voice interactions — with a user-friendly, no-code interface.

Cyara Works with Any Technology Platform

Twilio
AWS
Avaya
Genesys
Nice
Cisco

“I think one of the biggest benefits is the ability to automate tests for multilanguage IVRs to scale, using both DTMF and speech with Cyara Velocity.”

April del Angel
April Del Angel
Manager Technology Solutions,
Pitney Bowes
See Case Studies

“In the past we would monitor individual infrastructure components and everyone would have their own responsibility… Bringing that CX monitoring to actually cross many environments… really brought some context to what the customer was experiencing.”

April del Angel
Richie Gass
Sr. Manager, Telephony & Conferencing Services, IT
Blue Shield of California
See Case Studies

Our Customers

ABN-AMRO
ADP
Agero
Anthem
AT&T
Blue Shield California
Capital Group
Cognizant
ebay
Liberty Mutual
Oracle
State Farm
Travelers
Vodafone

Cyara’s CX Assurance Platform Is Award-Winning

TMCnet Remote Work Pioneer Award 2022
Red Herring Global 100 Winner
American Business Awards 2021 Silver Stevie Winner
Gartner Cool Vendor award
SIIA CODiE Finalist-2021
Golden Bridge Awards-2021 Globee Awards Gold Winner-600
CUSTOMER-Contact Center Technology Award-2021
2022 Silver Stevie Winner for Sales & Customer Service
TMC Customer Product of the Year Award 2022

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