Cyara Automated CX Assurance Platform Recognized for Exceptional Innovation
Redwood City, Calif. — Aug 9, 2022 — Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that TMC, a global, integrated media company, has awarded the Cyara Automated CX Assurance Platform a 2022 Communications Solutions Products of the Year Award.
One of TMC’s most coveted and longest-running awards, the Communications Solutions Product of the Year Award honors exceptional products and services that facilitate voice, data and other communications that were brought to market or enhanced in the last twelve months.
“Congratulations to Cyara for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “The Cyara Automated CX Assurance Platform is truly an innovative product and is amongst the best communications products and services available on the market today. I look forward to continued excellence from Cyara in 2022 and beyond.”
The Cyara Automated CX Assurance Platform is used by some of the world’s top brands to automate and accelerate testing of the CX they deliver, measure and optimize the quality of their digital and voice channels, and assure flawless omnichannel customer journeys from beginning to end. The automation Cyara delivers increases test coverage, eliminates human error from manual testing, accelerates development by shortening testing time, and ensures that code functions as intended to guarantee that these journeys are of the highest quality.
Contact centers and CX teams use Cyara’s cloud-based platform to define customer journeys that Cyara then validates through automated testing of the network, applications, and even back-end data systems that power those journeys. From design to functional and regression testing, loading testing and production monitoring, Cyara supports the entire CX software development lifecycle. Any issues that customers may experience throughout their journeys are identified, so organizations can resolve them before they impact a customer.
“The Cyara CX Assurance Platform enables brands to innovate their CX processes more quickly to continuously deliver the highest quality CX for increased customer satisfaction and competitive advantage in today’s market,” said Alok Kulkarni, CEO and co-founder of Cyara. “We are proud to be named as a recipient of the TMC Communications Solution Product of the Year Award again and are proud of our role in empowering customers to deliver the best CX possible with our Automated CX Assurance platform.”
As the world’s leading Automated CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all recipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and roadshow management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.
For more information about TMC, visit www.tmcnet.com.