Cyara LiveVQ awarded Gold Globee for Test, Measurement and Monitoring Innovation
Redwood City, Calif. — June 21, 2022 — Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced The Globee® Awards, organizers of world’s premier business awards programs and business ranking lists, has named Cyara LiveVQ a winner in the 14th Annual 2022 Golden Bridge Business and Innovation Awards. Released in October 2021, Cyara LiveVQ was selected as a Gold Globee winner in the “Test, Measurement and Monitoring Innovation” category.
LiveVQ is a new solution that empowers brands to deliver flawless CX by enabling real-time monitoring, diagnoses and faster resolution of voice quality issues that impact the quality of companies’ CX. LiveVQ increases agent productivity, provides contact center technical teams with performance visibility, and reduces the time and effort required to conduct troubleshooting and root-cause analysis. These benefits deliver higher quality calls, reduced customer churn and improved customer satisfaction scores and sales.
“More than ever before, companies are shifting their contact centers to the cloud to accommodate remote workforces. Having a way to monitor, manage and quickly resolve the issues at-home agents experience is critical to keeping contact centers productive, accelerating innovation and delivering exceptional customer experiences,” said Alok Kulkarni, CEO and co-founder of Cyara. “We are honored that LiveVQ has been recognized as a winner by the Globee Awards, further validating our commitment to helping our customers deliver best-in-class CX.”
The coveted annual Golden Bridge Awards program honors the world’s best in organizational performance, products and services, innovations, executives and management teams, women in business and the professions, case studies and successful deployments, public relations and marketing campaigns, product management, websites, blogs, white-papers, videos, advertisements, creativity, partner programs, and customer satisfaction programs from every major industry in the world.
More than 100 judges from around the world representing a wide spectrum of industry experts participated in the judging process. The Golden Bridge Awards® are the world’s premier business awards program honoring achievements in every industry around the world. See the complete list of 2022 winners here: https://globeeawards.com/golden-bridge-awards/winners/.
Cyara is the world’s leading Automated Customer Experience (CX) Assurance platform, headquartered in Silicon Valley. Cyara’s cloud-based omnichannel assurance solutions for voice quality and chatbot testing accelerate the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects. Every day, major global brands trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.
About the Globee Awards
Globee Awards are conferred in nine programs and competitions: the American Best in Business Awards, Business Excellence Awards, CEO World Awards®, Cyber Security Global Excellence Awards®, Disruptor Company Awards, Golden Bridge Awards®, Information Technology World Awards®, Sales, Marketing, Service, & Operations Excellence Awards, and Women World Awards®. Learn more about the Globee Awards at https://globeeawards.com
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