Cyara’s Automated CX Assurance Platform honored for helping clients improve the customer experience
Redwood City, Calif. — June 23, 2022 — Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that TMC, a global, integrated media company, has named the Cyara Automated CX Assurance Platform as a recipient of a 2022 CRM Excellence Award, presented by CUSTOMER magazine.
The Cyara Automated CX Assurance Platform is used by some of the world’s top brands to automate and accelerate testing of the CX they deliver, measure and optimize the quality of digital and voice channels, and assure flawless omnichannel customer journeys from beginning to end. Contact Centers and CX teams use Cyara’s cloud-based platform to define customer journeys that Cyara then validates through automated testing of the network, applications, chatbots and even back-end data systems that power those journeys. Any issues that a customer may experience throughout their journey are identified so organizations can resolve them before they impact a customer.
“In today’s era of increased digital customer interactions, ensuring your communication platform, as well as your contact center technologies and solutions, are operating at peak efficiency is essential,” said Alok Kulkarni, CEO and co-founder of Cyara. “We are thrilled that CUSTOMER Magazine has recognized our Automated CX Assurance Platform once again for its ability to enable brands to innovate their CX processes more quickly to continuously deliver the highest quality experiences.”
“The CRM Excellence Award honors Cyara for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “Cyara has demonstrated to the editors of CUSTOMER magazine that the Cyara Automated CX Assurance Platform improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani.
Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
About Cyara
Cyara is the world’s leading Automated Customer Experience (CX) Assurance platform, headquartered in Silicon Valley. Cyara’s cloud-based omnichannel assurance solutions for testing and monitoring of contact center, chatbot and conversational AI systems, accelerate the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects. Every day major global brands trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
Cyara Contact
Diana Gallagher
(408) 656-9699
10Fold Communications for Cyara
cyara@10fold.com
TMC Contact
Michelle Connolly
Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com
