September 16, 2020

The Inaugural Cyara Customer Smiles Awards were presented at Xchange 2020, a virtual conference focused on responding to the COVID-19 Crisis with CX Initiatives

REDWOOD CITY, Calif. – September 16, 2020 – Cyara, provider of the award-winning Automated CX Assurance Platform today announced the recipients of the 2020 Customer Smiles Awards – a brand new annual award program recognizing Cyara customers and partners that have demonstrated exemplary commitments to customer experience (CX) and DevOps best practices and innovations.

Recipients of the 2020 Cyara Customer Smiles Awards stand out from their competitors in their demonstration of exemplary commitments to CX and DevOps best practices and innovations. Each of the 2020 Customer Smiles Award winners serves as an outstanding role model for new and existing Cyara Automated CX Assurance Platform users who are seeking to deliver the highest level of CX amidst unprecedented events, such as the COVID-19 pandemic.

“Every new year brings with it an unpredictable mix of challenges and obstacles that CX-focused businesses must overcome, and 2020 has been one for the books,” said Alok Kulkarni, CEO and Co-Founder of Cyara. “We are impressed by each of the Customer Smiles Award winners’ commitment to delivering outstanding customer experiences in the face of unprecedented obstacles and are proud to present them with one of the first ever Customer Smile Awards as a result of their commitment.”

New Customer of The Year Award
The Cyara Customer Smiles – New Customer of The Year Award is presented to a Cyara customer that has started using the Cyara Automated CX Assurance platform in the past 12 months – since the previous Xchange event in October, 2019. The New Customer of the Year Award recipient, Dutch Bank ABN AMRO, has demonstrated commitment to CX by rapidly and effectively transitioning to the Automated CX Assurance platform, accelerating time to value, and delivering tangible business results through their efforts.

You can hear more about ABN AMRO’s success with test automation by listening to the Xchange session on Lessons Learned in Adopting Agile & DevOps, on which they were a panelist.

Most Innovative Customer Award
The Cyara Customer Smiles – Most Innovative Customer Award is presented to a Cyara customer that has demonstrated the most innovative use of the Cyara Automated CX Assurance Platform. The Most Innovative Customer Award recipient, Agero, engages with Cyara’s Product Management team to develop new features that solve real-world business problems and constantly push the envelope of what is possible with Cyara.

You can learn more about Agero’s innovations with Cyara, by reading this case study.

Best Continuous Testing Award
The Cyara Customer Smiles – Best Continuous Testing Award is presented to a Cyara customer that has achieved the best integration of testing into, and across, their full development lifecycle. The Best Continuous Testing Award recipient, New York’s largest non-profit health insurance provider Healthfirst, has successfully integrated Cyara’s automated testing capabilities into their overall development processes and technology, and are shifting testing left and right throughout the development lifecycle.

You can learn more about how Healthfirst is applying continuous testing techniques by listening to the replay of their Xchange session on Re-Engineering QA through Automation.

In addition to Cyara customers, 2020 Customer Smiles Awards were also presented to companies within Cyara’s partner ecosystem that have demonstrated exemplary commitment to expanding and enabling Cyara’s network of customers. The partner award categories include: Top Global Partner, Top Global GSI Partner, Top Implementation Partner, Top EMEA Partner, and Top ANZ/APAC Partner. The full list of partner award winners is included below:

• Top Global Partner: Genesys
  Genesys has registered the most opportunities from new logos and expansions, primarily in SaaS, and closed the highest number of deals globally, resulting in being Cyara’s top revenue partner of the year.
• Top Global GSI Partner: Accenture
  Accenture developed a go-to-market strategy that “leads with Cyara” for all cloud migration opportunities to ensure success. The company has achieved the highest YOY revenue % increase, and Cyara is extremely excited to be part of the solution to their clients, which are primarily Global 500 companies.
• Top Global Delivery Partner: GlobalCX
  GlobalCX collaborated with Cyara to develop a go-to-market strategy that achieved the highest number of successful implementations, as well as the top revenue spot for joint implementation wins.
• Top EMEA Partner: InfinIT
  InfinIT produced the highest number of joint opportunities in EMEA leading to the highest number of successful implementations.
• Top ANZ/APAC Partner: Optus
  Optus utilizes Cyara’s Automated CX Assurance Platform as their only CX testing and assurance partner. In addition, Optus achieved the highest number of successful implementations in the ANZ/APAC region.

The inaugural Cyara’s Customer Smiles Awards were presented at Xchange 2020. The virtual event that took place across two days from Tuesday, Sept. 15 to Wednesday, Sept. 16 – featuring panels, case studies, and insights presented by some of the most forward-thinking customer experience (CX) leaders from across the globe.

This year’s annual Xchange 2020 event convened CX experts to discuss and deliberate how businesses have quickly pivoted their focus on CX initiatives amidst the pandemic. Presentation and panel topics included CX innovation, at-home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure CX.

Those who were unable to virtually attend Xchange 2020 can find speaker, panel, and training session recordings at the link here: https://www.cyaraxchange2020.com/agenda

Cyara Xchange 2020 Virtual Summit Sponsors include top CX solution providers, Accenture, AWS, blackchair, Cognizant, Genesys, GlobalCX, Infinit.CX, Nuance, Splunk, Twilio, Voxai, and VoiceFoundry.

About Cyara
As the world’s leading Automated CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.