Here’s a roundup of the sessions from our 2020 Xchange Customer Experience conference. We hope you’ll watch, re-watch, and share this material and put it to great use! Like what you see? Join us at our next Xchange conference. Planning is already underway!
Xchange 2020 Session Replay: Insights & Stories from the Virtual War Room Panel
Linda Chen (Cyara), Jessica Kaufman (Humana), Cheryl Parsons (Capital Group) and Joe Eisner (AWS) give their insights & stories from the virtual war room in this panel at Cyara Xchange 2020.
Xchange 2020 Session Replay: Maximizing Test Automation with APIs
Mark Ryan (Cyara) and Vishad Garg (Oracle) talk about maximizing test automation with APIs at Cyara Xchange 2020.
Xchange 2020 Session Replay: Why And How To Improve Customer Experience
Maxie Schmidt-Subramanian (Forrester) speaks on why and how to improve customer experience at Cyara Xchange 2020.
Xchange 2020 Session Replay: Best Practices of Test Automation in the Contact Center
Mahalakshmi Chandran of Anthem outlines best practices of test automation in the Contact Center at Cyara Xchange 2020.
Xchange 2020 Session Replay: Automated Testing for IVR Customer Experience
Mark Shaw of Assurant speaks to automated testing for IVR customer experience at Cyara Xchange 2020.
Xchange 2020 Session Replay: Greater CX Insight through Automated CX Monitoring
Sandeep Singh of CGI talks about gaining greater CX insight through automated CX monitoring at Cyara Xchange 2020.
Xchange 2020 Session Replay: Emerging Trends in the Contact Center’s Crisis Response
Blair Pleasant of COMMfusion discusses emerging trends in the contact center’s crisis response at Cyara Xchange 2020.
Xchange 2020 Session Replay: Lessons Learned in Adopting Agile & DevOps Panel
Amy Hudson (Cyara), Jan Kees van Bergen (ABN-AMRO) and Roy Bacharach (Accenture) participate in a panel discussion about lessons learned in adopting Agile & DevOps at Cyara Xchange 2020.
Xchange 2020 Session Replay: Re-Engineering QA through Automation
Ankan Mukherjee of Healthfirst discusses re-engineering QA through automation in a panel at Cyara Xchange 2020.
Xchange 2020 Session Replay: The Value of Automated Design-Driven Testing
Mark Kayserman of Genesys discusses the value of automated design-driven testing at Cyara Xchange 2020.
Xchange 2020 Session Replay: Turn Your Contact Center Data into Action
Khalid Ali of Splunk and Nivedita Tripathi of Cyara discuss how to turn your contact center data into action at Cyara Xchange 2020.
Xchange 2020 Session Replay: Cyara’s Road Ahead: 2020 Accomplishments
Mike Monegan and Nivedita Tripathi of Cyara's Product team recap 2020 product accomplishments at Xchange 2020 Virtual Summit.
Xchange 2020 Session Replay: Cyara’s Road Ahead: 2021 Plans
Mike Monegan, VP Product at Cyara, discusses Cyara's Road Ahead at Xchange 2020 Virtual Summit
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