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Xchange 2020 Session Replays On-Demand

Here’s a roundup of the sessions from our 2020 Xchange Customer Experience conference. We hope you’ll watch, re-watch, and share this material and put it to great use!

Xchange 2020 Panel: Insights and Stories from the Virtual War Room

Xchange 2020 Session Replay: Insights & Stories from the Virtual War Room Panel

Linda Chen (Cyara), Jessica Kaufman (Humana), Cheryl Parsons (Capital Group) and Joe Eisner (AWS) give their insights & stories from the virtual war room in this panel at Cyara Xchange 2020.

Xchange 2020 Session Replay: Why And How To Improve Customer Experience

Maxie Schmidt-Subramanian (Forrester) speaks on why and how to improve customer experience at Cyara Xchange 2020.
Xchange 2020 Anthem - Maha Chandran

Xchange 2020 Session Replay: Best Practices of Test Automation in the Contact Center

Mahalakshmi Chandran of Anthem outlines best practices of test automation in the Contact Center at Cyara Xchange 2020.
Xchange 2020 Assurant - Mark Shaw

Xchange 2020 Session Replay: Automated Testing for IVR Customer Experience

Mark Shaw of Assurant speaks to automated testing for IVR customer experience at Cyara Xchange 2020.
Xchange 2020 CGI - Sandeep Singh

Xchange 2020 Session Replay: Greater CX Insight through Automated CX Monitoring

Sandeep Singh of CGI talks about gaining greater CX insight through automated CX monitoring at Cyara Xchange 2020.
Xchange 2020 COMMfusion - Blair Pleasant

Xchange 2020 Session Replay: Emerging Trends in the Contact Center’s Crisis Response

Blair Pleasant of COMMfusion discusses emerging trends in the contact center’s crisis response at Cyara Xchange 2020.
Xchange 2020 Panel - Amy

Xchange 2020 Session Replay: Lessons Learned in Adopting Agile & DevOps Panel

Amy Hudson (Cyara), Jan Kees van Bergen (ABN-AMRO) and Roy Bacharach (Accenture) participate in a panel discussion about lessons learned in adopting Agile & DevOps at Cyara Xchange 2020.
Xchange 2020 Healthfirst - Ankan Mukherjee

Xchange 2020 Session Replay: Re-Engineering QA through Automation

Ankan Mukherjee of Healthfirst discusses re-engineering QA through automation in a panel at Cyara Xchange 2020.

Xchange 2020 Session Replay: The Value of Automated Design-Driven Testing

Mark Kayserman of Genesys discusses the value of automated design-driven testing at Cyara Xchange 2020.
Xchange 2020-Nivedita Tripathi (Cyara) and Khalid Ali (Splunk)

Xchange 2020 Session Replay: Turn Your Contact Center Data into Action

Khalid Ali of Splunk and Nivedita Tripathi of Cyara discuss how to turn your contact center data into action at Cyara Xchange 2020.
Cyara Xchange 2020 Mike Monegan

Xchange 2020 Session Replay: Cyara’s Road Ahead: 2020 Accomplishments

Mike Monegan and Nivedita Tripathi of Cyara’s Product team recap 2020 product accomplishments at Xchange 2020 Virtual Summit.
Cyara Xchange 2020 Mike Monegan Day 2

Xchange 2020 Session Replay: Cyara’s Road Ahead: 2021 Plans

Mike Monegan, VP Product at Cyara, discusses Cyara’s Road Ahead at Xchange 2020 Virtual Summit

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