Xchange 2020 Session Replays On-Demand — Cyara

Xchange 2020 Session Replays On-Demand

Here’s a roundup of the sessions from our 2020 Xchange Customer Experience conference. We hope you’ll watch, re-watch, and share this material and put it to great use! Like what you see? Join us at our next Xchange conference. Planning is already underway!

Xchange 2020 Panel: Insights and Stories from the Virtual War Room

Xchange 2020 Session Replay: Insights & Stories from the Virtual War Room Panel

Linda Chen (Cyara), Jessica Kaufman (Humana), Cheryl Parsons (Capital Group) and Joe Eisner (AWS) give their insights & stories from the virtual war room in this panel at Cyara Xchange 2020.

#contactcenter #customerexperience #monitoring #testautomation #xchange2020

Xchange 2020-Maximising Test Automation with APIs- Mark Ryan (Cyara) and Vishad Garg (Oracle)

Xchange 2020 Session Replay: Maximizing Test Automation with APIs

Mark Ryan (Cyara) and Vishad Garg (Oracle) talk about maximizing test automation with APIs at Cyara Xchange 2020.

#contactcenter #customerexperience #monitoring #testautomation #xchange2020

Xchange 2020 Session Replay: Why And How To Improve Customer Experience

Maxie Schmidt-Subramanian (Forrester) speaks on why and how to improve customer experience at Cyara Xchange 2020.

#contactcenter #customerexperience #monitoring #testautomation #xchange2020

Xchange 2020 Anthem - Maha Chandran

Xchange 2020 Session Replay: Best Practices of Test Automation in the Contact Center

Mahalakshmi Chandran of Anthem outlines best practices of test automation in the Contact Center at Cyara Xchange 2020.

#contactcenter #monitoring #testautomation #xchange2020

Xchange 2020 Assurant - Mark Shaw

Xchange 2020 Session Replay: Automated Testing for IVR Customer Experience

Mark Shaw of Assurant speaks to automated testing for IVR customer experience at Cyara Xchange 2020.

#contactcenter #devops #ivr #monitoring #testautomation #xchange2020

Xchange 2020 CGI - Sandeep Singh

Xchange 2020 Session Replay: Greater CX Insight through Automated CX Monitoring

Sandeep Singh of CGI talks about gaining greater CX insight through automated CX monitoring at Cyara Xchange 2020.

#contactcenter #devops #monitoring #testautomation #xchange2020

Xchange 2020 COMMfusion - Blair Pleasant

Xchange 2020 Session Replay: Emerging Trends in the Contact Center’s Crisis Response

Blair Pleasant of COMMfusion discusses emerging trends in the contact center’s crisis response at Cyara Xchange 2020.

#contactcenter #devops #monitoring #testautomation #xchange2020

Xchange 2020 Panel - Amy

Xchange 2020 Session Replay: Lessons Learned in Adopting Agile & DevOps Panel

Amy Hudson (Cyara), Jan Kees van Bergen (ABN-AMRO) and Roy Bacharach (Accenture) participate in a panel discussion about lessons learned in adopting Agile & DevOps at Cyara Xchange 2020.

#contactcenter #devops #monitoring #testautomation #xchange2020

Xchange 2020 Healthfirst - Ankan Mukherjee

Xchange 2020 Session Replay: Re-Engineering QA through Automation

Ankan Mukherjee of Healthfirst discusses re-engineering QA through automation in a panel at Cyara Xchange 2020.

#contactcenter #devops #monitoring #testautomation #xchange2020

Xchange 2020 Session Replay: The Value of Automated Design-Driven Testing

Mark Kayserman of Genesys discusses the value of automated design-driven testing at Cyara Xchange 2020.

#contactcenter #monitoring #testautomation #xchange2020

Xchange 2020-Nivedita Tripathi (Cyara) and Khalid Ali (Splunk)

Xchange 2020 Session Replay: Turn Your Contact Center Data into Action

Khalid Ali of Splunk and Nivedita Tripathi of Cyara discuss how to turn your contact center data into action at Cyara Xchange 2020.

#contactcenter #monitoring #testautomation #xchange2020

Cyara Xchange 2020 Mike Monegan

Xchange 2020 Session Replay: Cyara’s Road Ahead: 2020 Accomplishments

Mike Monegan and Nivedita Tripathi of Cyara's Product team recap 2020 product accomplishments at Xchange 2020 Virtual Summit.

#xchange2020

Cyara Xchange 2020 Mike Monegan Day 2

Xchange 2020 Session Replay: Cyara’s Road Ahead: 2021 Plans

Mike Monegan, VP Product at Cyara, discusses Cyara's Road Ahead at Xchange 2020 Virtual Summit

#xchange2020

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