Here’s a roundup of the sessions from our 2020 Xchange Customer Experience conference. We hope you’ll watch, re-watch, and share this material and put it to great use! Like what you see? Join us at our next Xchange conference. Planning is already underway!
Linda Chen (Cyara), Jessica Kaufman (Humana), Cheryl Parsons (Capital Group) and Joe Eisner (AWS) give their insights & stories from the virtual war room in this panel at Cyara Xchange 2020.
Mark Ryan (Cyara) and Vishad Garg (Oracle) talk about maximizing test automation with APIs at Cyara Xchange 2020.
Maxie Schmidt-Subramanian (Forrester) speaks on why and how to improve customer experience at Cyara Xchange 2020.
Mahalakshmi Chandran of Anthem outlines best practices of test automation in the Contact Center at Cyara Xchange 2020.
Mark Shaw of Assurant speaks to automated testing for IVR customer experience at Cyara Xchange 2020.
Sandeep Singh of CGI talks about gaining greater CX insight through automated CX monitoring at Cyara Xchange 2020.
Blair Pleasant of COMMfusion discusses emerging trends in the contact center’s crisis response at Cyara Xchange 2020.
Amy Hudson (Cyara), Jan Kees van Bergen (ABN-AMRO) and Roy Bacharach (Accenture) participate in a panel discussion about lessons learned in adopting Agile & DevOps at Cyara Xchange 2020.
Ankan Mukherjee of Healthfirst discusses re-engineering QA through automation in a panel at Cyara Xchange 2020.
Mark Kayserman of Genesys discusses the value of automated design-driven testing at Cyara Xchange 2020.
Khalid Ali of Splunk and Nivedita Tripathi of Cyara discuss how to turn your contact center data into action at Cyara Xchange 2020.
Mike Monegan and Nivedita Tripathi of Cyara's Product team recap 2020 product accomplishments at Xchange 2020 Virtual Summit.