Khalid Ali of Splunk and Nivedita Tripathi of Cyara discuss how to turn your contact center data into action at Cyara Xchange 2020.
One of the biggest challenges organizations face today is the sudden strain on their contact centers caused by surges in demand, the shift to agents working remotely, and silos of information that make it challenging – even in normal times – to get a holistic view of your contact center. Quite often, the answers to solve these challenges quickly, can be found in the data you already have. Watch this session to learn how to turn data into action with a single, flexible analytics & reporting platform enabling real-time data democratization for the entire organization. Discover how information from disparate contact center systems and applications can be correlated with Cyara’s synthetic monitoring, to offer a powerful, proactive solution, moving from problem detection to root cause in minutes. Learn how native alerting capabilities or integrations with widely used case management systems, can help automate an individual action or entire workflow.