Cyara Botium has won Bronze at the Best in Biz Awards in the Enterprise Product of the Year – All Other Software category.
REDWOOD CITY, Calif. – December 20, 2023: Cyara Botium has been named a bronze winner in Enterprise Product of the Year – All Other Software in Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.
Cyara’s AI-based CX Assurance platform revolutionizes the way businesses transform and optimize their customer experiences. Cyara Botium equips organizations with a single platform to train, test and optimize their chatbots, conversational AI and large language models (LLMs) before they reach their customers. Once they are live, Botium goes the extra mile by continuously monitoring and testing our customers’ chatbots, conversational AI and LLMs to ensure optimal CX at all times.
The 13th annual program saw intense competition among more than 600 entries from public and private companies, representing all industries and regions in the U.S. and Canada and ranging from some of the most iconic global brands to the most innovative start-ups and beloved local companies. This year’s judges highlighted the winning companies’ breadth and depth of innovation, their novel approaches to employing new technologies, impressive workplace benefits and employee diversity and inclusion programs, as well as continued community involvement and critical investments in environment and corporate social responsibility programs.
Since the program’s inception in 2011, winners in Best in Biz Awards have been determined by independent judging panels assembled each year from some of the most respected national and local newspapers, TV and radio outlets, and business, consumer, technology and trade publications in North America. Thanks to the unparalleled expertise and experience of the editors and reporters serving as judges and the impressive diversity of outlets they represent, Best in Biz Awards judging panels are uniquely suited to objectively determine the best of the best from among the hundreds of competitive entries. The 2023 judging panel included, among others, writers and contributors to Ad Age, Computerworld, Fast Company, Forbes, Inc., Portland Tribune, Washington Post.
“As in years past, determining winners in some categories was a matter of selecting the very best from among the very good and came down to the smallest details,” said Best in Biz Awards staff. “Each year, the judges are impressed by the innovations, growth, and change emanating from the winning companies and permeating across layers of society, from their employees through clients to local and global communities.”
Best in Biz Awards 2023 honors were conferred in 100 different categories, including Company of the Year, Fastest-Growing Company, Most Innovative Company, Best Place to Work, Customer Service Department, Executive of the Year, Marketing Executive, Most Innovative Service, Enterprise Product, Best New Product, App, CSR Program, Environmental Program, Website and Film/Video of the Year. For a full list of gold, silver and bronze winners in Best in Biz Awards 2023, visit: http://www.bestinbizawards.com/2023-winners.
About Cyara
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.
To learn more, visit cyara.com or call 1-888-GO-CYARA.
About Best in Biz Awards
Since 2011, Best in Biz Awards has been the only independent business awards program judged by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. Over the years, judges in the prestigious awards program have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the global economy to some of the world’s most innovative start-ups and nimble local companies. Each year, Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 100 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, visit: http://www.bestinbizawards.com.
