Cyara’s Automated CX Assurance solution recognized for innovation and exceptional customer service by journalist judges
Redwood City, Calif. – January 3, 2022 – Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced it’s been honored with three Best in Biz Awards. This is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. The judges awarded Cyara and the Cyara Automated CX Assurance Platform two silver medals for “Most Innovative Company of the Year – Medium” and “Best New Product of the Year – Enterprise” as well as a bronze medal for “Most Customer Friendly Company of the Year – Medium.”
The 12th annual program saw fierce competition among more than 700 entries from public and private companies of all sizes and representing all industries and regions in the U.S. and Canada, ranging from some of the most iconic global brands to the most innovative start-ups and resilient local companies. This year’s judges highlighted the winning companies’ visionary leadership, innovative strides in the use of new technologies, laudable employee diversity and inclusion programs and workplace best practices, and many winners’ continued community involvement and monetary and time investments in their environment and corporate social responsibility programs.
The Cyara Automated CX Assurance Platform is used by some of the world’s top brands to automate and accelerate testing of the CX they deliver, measure and optimize the quality of digital and voice channels, and ensure flawless omnichannel customer journeys from beginning to end. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, loading testing and production monitoring.
“We are proud to be named as a recipient of the Best in Biz Awards,” said Alok Kulkarni, CEO and co-founder of Cyara. “With our Automated CX Assurance platform, enterprises can ensure flawless customer journeys across voice and digital channels while delivering optimized CX with less effort, cost, and risk.”
Since the program’s inception in 2011, winners in Best in Biz Awards have been determined based on scoring from independent judging panels assembled each year from some of the most respected national and local newspapers, TV and radio outlets, and business, consumer, technology and trade publications in North America. Thanks to the impressive diversity of represented outlets and the unparalleled experience and expertise of the editors and reporters serving as judges, Best in Biz Awards judging panels are uniquely suited to objectively determine the best of the best from among the hundreds of competitive entries. The 2022 judging panel included, among others, writers from AdWeek, Computerworld, Forbes, The Globe & Mail, Inc., The Oregonian and Portland Tribune.
“This year’s contestants for Best in Biz Awards all showed a remarkable commitment to the support and development of their employees,” said Michael Nietzel of Forbes. “From educational benefits to personal wellness, career advancement to community building, these companies are showing the way for how to create a vital and productive workplace.”
Best in Biz Awards 2022 honors were conferred in 100 different categories, including Company of the Year, Fastest-Growing Company, Most Innovative Company, Best Place to Work, Customer Service Department, Executive of the Year, Marketing Executive, Most Innovative Service, Enterprise Product, Best New Product, App, CSR Program, Environmental Program, Website and Film/Video of the Year. For a full list of gold, silver and bronze winners in Best in Biz Awards 2022, visit: http://www.bestinbizawards.com/2022-winners.
Cyara is the world’s leading Automated Customer Experience (CX) Assurance platform, headquartered in Silicon Valley. Cyara’s cloud-based omnichannel assurance solutions for voice quality and chatbot testing accelerate the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects. Every day, major global brands trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.
About Best in Biz Awards
Since 2011, Best in Biz Awards has been the only independent business awards program judged by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. Over the years, judges in the prestigious awards program have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the global economy to some of the world’s most innovative start-ups and nimble local companies. Each year, Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 100 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, visit: http://www.bestinbizawards.com.
10Fold Communications for Cyara