Cyara Pulse is the ultimate contact center production systems detective. By systematically engaging with your systems – just as a customer would – Pulse discovers any anomalies that deviate from the CX you’ve designed. Then Pulse generates detailed reports with the key data you need to swiftly resolve those issues.
Integration users can correlate external events from Pulse alarms with internal errors tracked by contact center data systems, such as Amazon Connect and Genesys Cloud, available in Splunk.
