Free report: The AI dealbreakers making consumers ghost
Cyara, in partnership with global research leader Dynata, surveyed 1,000 U.S. consumers to uncover what really makes them lose trust in AI-powered customer experiences — and what it takes to win it back.
AI is transforming customer experience, but it’s also testing consumer trust like never before. Our research reveals the biggest “dealbreakers” that cause customers to abandon brands and the new rules for building confidence in AI.
Discover what consumers said about:
- The #1 reason they ghost a brand
- Why AI gets less forgiveness than humans
- The trust gap between generations
- And how to turn dealbreakers into dealmakers
Fill out the form to access the free report.
See why leading global enterprises rely on Cyara as their No. 1 choice for conversational AI testing and monitoring.
70%
acceleration of bot development
80%
boost in self-service rates
95%
time savings in conversational AI testing
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Excellent and reliable IVR testing
What truly sets Cyara apart is their support team. They’re responsive, knowledgeable, and went the extra mile to ensure we were using best practices when setting up our testing scenarios. We now run campaigns daily, with some tests repeating hourly. Cyara has helped us maintain a high level of quality and confidence in our systems.
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Cyara is the gold standard for automated customer experience (CX) assurance. What stands out most is its ability to simulate real-world customer interactions across voice and digital channels with astonishing accuracy.
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The scripting is relatively simple and very simple to use.
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