Webinar: From Chatbots to LLM – Designing AI Interactions that Build Trust

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Watch our webinar where we explore key considerations when moving from traditional NLP bots to LLM-powered bots.

Large Language Models (LLMs) enable more natural, engaging, and personalized interactions, but making the switch requires careful planning—especially when it comes to building and maintaining customer trust.

Our experts will walk you through the critical phases of migration, from strategy and implementation to ensuring transparency, reliability, and user confidence in AI-driven interactions.

Viewers will learn:

The essential best practices for transitioning from NLP to LLM-powered bots while minimizing disruption.
How to design AI interactions that build trust through transparency, accuracy, and reliability.
Why continuous testing and monitoring are crucial to maintaining performance and customer confidence.

Watch the video and learn how to build trustworthy AI self-service experiences upon which customers can rely.

See why leading global enterprises rely on Cyara as their No. 1 choice for customer experience testing and monitoring.

90%
decrease in IVR testing time

70%
acceleration of bot development

90%
of abandoned callers recaptured

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The choice of top companies worldwide

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Game Changer for Automated CX

APR 04, 2025

Cyara is the gold standard for automated customer experience (CX) assurance. What stands out most is its ability to simulate real-world customer interactions across voice and digital channels with astonishing accuracy.

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Surajit N.
QA Consultant | Enterprise

Cyara is an invaluable product for every organization

APR 04, 2025

Cyara has multiple innovative products that completely transform the ability of a company to more quickly and effectively complete UAT, Regression Testing, and Automate validation and functionality of Carriers, Contact Centers, PBX systems, and Chat systems.

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