AI holds a lot of promise in the CX space across voice and digital channels. Tom Fejes explores the possibilities of AI from a Cyara perspective, from the coming age of chatbots, ‘testing AI with AI’, and the evolution beyond scripting.
Xchange 2018 Session Replay-CX Meets AI in an Omnichannel World
Assure Journeys. Transform Experiences.
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-Led CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk.