Cyara

Cyara Customer Experience Assurance Platform

Analyst Report: What Customers Really Think about Your Chatbot

Want to Know What Customers Really Think about Your Chatbot? 

Download the commissioned study on chatbot user sentiment by Forrester Consulting

Not Mad, Just Disappointed

We can tell you, customers aren’t mad, they are just disappointed in typical interactions with chatbots. 

Your customers WANT to use your chatbot – it is easy to chat anytime, anywhere on any topic. And sometimes, chatbots get it right. The challenge is that almost 40% of the time, businesses fail to deliver positive chatbot experiences. This leaves customers unsatisfied and sometimes reluctant to try again after a poor experience. 

Negative chatbot experiences are hurting brands’ reputations and bottom lines, but hope is not lost. Positive chatbot experiences count for a lot, too. 

To learn more, download this paper based on a commissioned study conducted by Forrester Consulting on behalf of Cyara.

Download the Report
Forrester Chatbot Report-Cyara Opportunity Snapshot-Chatbots fail to live up to their potential
Cyara product wheel-Transform, Monitor, Optimize, Connect

Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.