Are you among the 77% who say AI testing is now essential… or the 23% left exposed?
AI-driven customer interactions are transforming CX at unprecedented speed, but they also introduce new, often hidden risks.
In this independent Business Value Analysis, research firm Metrigy evaluates how leading global organizations use automated CX assurance from Cyara to scale safely, reduce costs, and deliver flawless experiences across every channel.
This report reveals how companies using automated CX assurance achieved:
- 300% increase in AI defect detection
- 2,205+ hours saved in testing cycles
- 66% improvement in toll-free number uptime
- $1.4M+ annual savings from reduced escalations
Download the full report now to gain the data you need to confidently scale AI, reduce CX risk, and deliver seamless customer experiences at enterprise scale.
From the report:
“Without automated assurance, we were finding problems only after customers reported them. With Cyara, we catch issues before they ever hit our agents or our customers.”
– CX technology leader, global telecom company
“Cyara is used across the board to make sure that no matter what we build, it’s performant and can scale.”
– Senior engineer, healthcare tech company
