Cyara

Cyara Customer Experience Assurance Platform

Metrigy Research – Business Value Analysis of Cyara


Are you among the 77% who say AI testing is now essential… or the 23% left exposed?

AI-driven customer interactions are transforming CX at unprecedented speed, but they also introduce new, often hidden risks.

In this independent Business Value Analysis, research firm Metrigy evaluates how leading global organizations use automated CX assurance from Cyara to scale safely, reduce costs, and deliver flawless experiences across every channel.

This report reveals how companies using automated CX assurance achieved: 

  • 300% increase in AI defect detection 
  • 2,205+ hours saved in testing cycles
  • 66% improvement in toll-free number uptime 
  • $1.4M+ annual savings from reduced escalations 

Download the full report now to gain the data you need to confidently scale AI, reduce CX risk, and deliver seamless customer experiences at enterprise scale. 

Download the report now
Metrigy Research: Business Value Analysis of Cyara

From the report:

“Without automated assurance, we were finding problems only after customers reported them. With Cyara, we catch issues before they ever hit our agents or our customers.”

– CX technology leader, global telecom company

“Cyara is used across the board to make sure that no matter what we build, it’s performant and can scale.”

– Senior engineer, healthcare tech company

Cyara product wheel-Transform, Monitor, Optimize, Connect

Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.