Cyara

Cyara Customer Experience Assurance Platform

Webinar: Increase Containment Rates in Your Chatbot with Test Automation & Quality Assurance (ANZ)

Watch the replay from this interactive session hosted by our Sales Manager for APAC, Stephen Mitchell, and featuring Christoph Börner, Cyara’s Senior Director of Digital Business and founder of Botium. Stephen and Christoph will be discussing a range of topics focused on how to deliver great Customer Experience and achieve your business metrics.

Christoph will share global examples of:

  • How to introduce automation and why it’s important to the business;
  • Why it’s important to maintain quality assurance throughout the chatbot lifecycle;
  • What tools, techniques, and metrics to include in your testing strategy; and
  • How to improve the quality of your NLP model through testing.

Christoph will also answer commonly asked questions about chatbot testing, including:

  • Why bots fail; and
  • What should you testing and how to test most effectively.
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Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.