Watch the replay from this interactive session hosted by our Sales Manager for APAC, Stephen Mitchell, and featuring Christoph Börner, Cyara’s Senior Director of Digital Business and founder of Botium. Stephen and Christoph will be discussing a range of topics focused on how to deliver great Customer Experience and achieve your business metrics.
Christoph will share global examples of:
- How to introduce automation and why it’s important to the business;
- Why it’s important to maintain quality assurance throughout the chatbot lifecycle;
- What tools, techniques, and metrics to include in your testing strategy; and
- How to improve the quality of your NLP model through testing.
Christoph will also answer commonly asked questions about chatbot testing, including:
- Why bots fail; and
- What should you testing and how to test most effectively.