Mike Monegan, VP Product Management, Cyara describes Cyara’s objectives for 2020, including DevOps integrations, agent simulation for cloud-based contact centers, data analytics, design-driven testing and test data management. Also, Mike discusses Cyara’s approach to chatbot assurance and NL IVR conversational testing.
Xchange 2019 Session Replay – Cyara’s Road Ahead
Assure Journeys. Transform Experiences.
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-Led CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk.