Daniel Possekel, Genesys Product Owner at Vattenfall, shares how they are gaining visibility into voice and chat customers journeys, expanding testing coverage while shortening testing times, and reducing the involvement of the business in fixing CX issues.
Xchange 2021 Roadshow Session Replay: Faster, Better, Smarter: Achieving Efficiency with Streamlined Roles, Responsibilities, and Systems
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Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-Led CX Assurance Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk.