Xchange 2021 Roadshow Session Replay: How Electrolux is Modernizing Their Contact Centers Across Europe

Juliano Tripodi, Agile Delivery Lead for Electrolux, shares how they are migrating all of their European contact centers to Genesys Cloud, how Google AI is playing a key role, and how the Cyara Platform is helping them accelerate the migration with automated overnight testing, continuous voice and chat monitoring, and proactive issue identification.