Xchange 2021 Roadshow Session Replay: No More Manic Mondays – Avoiding Surprise Outages and Proactively Shaping CX

Mahadevan (Maddi) Krishnan, Head of Resource Planning at Vitality, shares how CX test automation has helped them to eliminate P1 issues after system upgrades and changes, gain visibility into root cause of failures stemming from third-party platform providers, and focus their Monday mornings on high value work instead of fixing defects.