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Xchange 2021 Session Replay: Un-Clinch Your CX from Software Upgrades in the Modern Cloud

October 18, 2021 by

For many companies their CX capabilities have been completely bound to their vendors software upgrade cycles and their internal IT organization’s ability to plan, test, and deploy these new software releases. Add in the complexities of any custom development work a company might have done, this can lead to a long lag time between your customers have expectations on their experience with your brand and your technical capabilities to deliver that experience.

In this session learn how modern cloud CX SaaS removes the concept of software upgrades and how your organization can get ready for this mindset shift. Hear about moving from an “upgrade” culture to a continual release culture around your CX capabilities and the operational changes you need to be ready for to make the most of this shift.

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