Cyara

Cyara Customer Experience Assurance Platform

Datasheet: Frustrated with Hammer? We’re here to help.

Selecting the Right CX Assurance Solution:
Frustrated with Hammer? We’re here to help.

Don’t settle for less—Get better, faster, SaaS-based CX assurance

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Customer experience can make or break your business, which means you need to be absolutely sure that every CX journey is operating flawlessly—100% of the time, on every channel. Other CX assurance tools may claim to thoroughly test and monitor your CX systems, but only Cyara truly delivers on this promise. Learn why leading Fortune 500 brands choose Cyara as their trusted CX solution and how we can help you beat the competition when you make the switch. 

Get Better, Faster CX Assurance

Your contact center is the ultimate go-between for your business and your customers, so it’s critical to select the CX assurance solution that will help you leave a lasting impression and satisfy your customers. You need a comprehensive, automated CX testing and monitoring platform that will help you rise to the occasion and regain control throughout the entire CX lifecycle. 

While other providers, like Hammer, offer solutions that target only sections of the CX journey, Cyara’s award-winning AI-Led CX Transformation Platform spans the entire development lifecycle. Our comprehensive platform allows you to take control and transform all your CX channels, from anywhere in the world, including IVR, chatbot/conversational AI, agent routing, email, SMS, and web chat. 

Realize Real-World Results with Cyara

800
Increase in Testing Coverage

80
Faster Chatbot Development

90
Recapture Value of Abandoned Callers

80
Reduction in Chatbot and IVR Testing Time

334% ROI over the First 3 Years. Customers See Payback within 3-6 Months.

Read the in-depth commissioned study, The Total Economic Impact™ of Cyara, conducted by Forrester Consulting to discover the total cost savings and benefits realized by Cyara customers.

Read the TEI

Cyara’s solutions work with all major CCaaS providers

Supported providers include Twilio, AWS, Avaya, Genesys, Cisco, Five9, and NICE-CXone, and many more!

  • Twilio
  • AWS
  • Avaya
  • Genesys
  • NICE-CXOne
  • Cisco
  • Five9

    • Leverage channel-specific assurance solutions, including Botium, the world’s only true conversational AI optimization solution. 

    Botium-Conversational AI Optimization

    Cyara’s Modern SaaS Platform Delivers Clear Advantages over Hammer’s Legacy Premise Software

    Cloud-Based SaaS CX  Assurance  

    • Unlike Hammer, Cyara is a pioneer in SaaS testing and monitoring, and all our solutions are cloud-based.    
    • As the CX transformation industry has started moving off on-prem services, Cyara is committed to investing in the future of CX technology and innovating for the future.   
    • SaaS solutions are more cost-effective for a business, providing overall cost savings when compared to on-prem solutions.  
    • Cyara understands the importance of SaaS to empower innovation with the latest technology and has been at the forefront of adopting ML and AI technology into our platform, so we can help you future-proof your CX. 
    • While Hammer seems to offer similar solutions to Cyara, Hammer’s solutions need time to catch up to adopt cloud technology, which hinders quality and innovation. Meanwhile, Cyara’s solutions are already optimized to help you manage test cases in an easy-to-use, no-code environment to ensure that you’re prepared to always deliver quality CX.  
    • Cyara is an expert in helping contact centers move to the cloud and is committed to investing in innovative CX technology and leading the charge, instead of retroactively updating on-prem solutions to meet modern needs.   

    On-Prem CX Assurance  

    • Most of Hammer’s deployments are for on-prem solutions, not cloud solutions, and will require significant changes to adopt cloud technology.  
    • Compared to cloud solutions, on-prem solutions have limited scale and security, putting your business at a disadvantage when you want to make updates or resolve potential issues.  
    • As increasingly more companies decide to migrate to the cloud, Hammer’s solutions are slow to keep up. Instead, it takes time to add cloud functionality, whereas your competitors are already using cloud-based solutions.    
    • On-prem solutions aren’t cost effective, requiring a lot of effort and money to maintain hardware, whereas cloud solutions are easily preserved and updated.  

    Feature and Capability Comparison

    When selecting the right CX assurance solutions for your contact center, you need to choose the solution that will help you drive innovation and stand out from the competition, or you’ll risk falling behind. Cyara’s solutions are robust, reliable, easy to use, and provide real self-service optimization, so you can set yourself up for success. 

    In contrast to Hammer, Cyara has more resources to invest in our customers and improvements to our solutions. And it shows! Cyara assures $10 trillion in revenue and over 12 billion customer journeys for Fortune 500 brands, and we’re only getting started. We’re always innovating and planning for the future, so we can deliver more value, reduce risk, and improve your cost savings.  

    Cyara vs. Hammer

    Capability

    Hammer

    Cyara

    Automated IVR testing

    Yes (check mark)

    Yes (check mark)

    Real-time insights

    Yes (check mark)

    Yes (check mark)

    Comprehensive omni-channel assurance (voice, chat, email, IVA, agentic & WebRTC applications)

    No (x mark)

    Yes (check mark)

    Easy test case management: From test case creation, execution, data management, analytics & reporting

    No (x mark)

    Yes (check mark)

    AI-driven intelligent automation & diagnostics

    No (x mark)

    Yes (check mark)

    End-to-end conversational AI optimization

    No (x mark)

    Yes (check mark)

    Platform agnostic AI bot testing

    No (x mark)

    Yes (check mark)

    Advanced NLP and LLM bot testing

    No (x mark)

    Yes (check mark)

    SaaS expertise

    No (x mark)

    Yes (check mark)

    Simulate real-world, high-bandwidth WebRTC traffic

    No (x mark)

    Yes (check mark)

    Hybrid load testing for agent voice + video load

    No (x mark)

    Yes (check mark)

    True self-service, on-demand testing

    No (x mark)

    Yes (check mark)

    CCaaS platform agnostic

    No (x mark)

    Yes (check mark)

    Enterprise-grade, self-service load testing

    No (x mark)

    Yes (check mark)

    Voice support for 70+ languages

    No (x mark)

    Yes (check mark)

    In-country dialing for 110+ countries & carrier-level testing

    No (x mark)

    Yes (check mark)

    Automated alerting and remote agent self-service

    No (x mark)

    Yes (check mark)

    Comprehensive agent experience telemetry

    No (x mark)

    Yes (check mark)

    Built-in AI-powered root cause analysis

    No (x mark)

    Yes (check mark)

    Reusable test cases across testing and monitoring

    No (x mark)

    Yes (check mark)

    Seamless ITSM integration

    No (x mark)

    Yes (check mark)

    Effortless browser-based deployment for agent monitoring

    No (x mark)

    Yes (check mark)

    Cyara Assures over 5 Billion Consumer Relationships

    technology-network-lines connecting circles icon

    4 of the top 5
    Largest Tech Companies

    Award platform steps 1, 2, 3

    6 of the top 10
    Forbes 500 US Companies

    Lightbulb with clews

    3 of the top 5
    Most Innovative Brands

    Health insurance

    6 of the top 10
    Health Insurance Companies

    Auto insurance

    4 of the top 6
    Car Insurance Companies

    Cyara product wheel-Transform, Monitor, Optimize, Connect

    The No. 1 AI-Led CX productivity, growth & assurance platform

    Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.

    Ready for seamless CX assurance?

    Learn how Cyara’s AI-led CX productivity, growth, and assurance engine can help you eradicate bad CX.

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