Selecting the Right CX Assurance Solution:
Frustrated with Hammer? We’re here to help.
Don’t settle for less—Get better, faster, SaaS-based CX assurance
Customer experience can make or break your business, which means you need to be absolutely sure that every CX journey is operating flawlessly—100% of the time, on every channel. Other CX assurance tools may claim to thoroughly test and monitor your CX systems, but only Cyara truly delivers on this promise. Learn why leading enterprises choose Cyara as their trusted CX solution and how we can help you beat the competition when you make the switch.
Get Better, Faster CX Assurance
Your contact center is the ultimate go-between for your business and your customers, so it’s critical to select the CX assurance solution that will help you leave a lasting impression and satisfy your customers. You need a comprehensive, automated CX testing and monitoring platform that will help you rise to the occasion and regain control throughout the entire CX lifecycle.
While other providers, like Hammer, offer solutions that target only sections of the CX journey, Cyara’s award-winning AI-Led CX Transformation Platform spans the entire development lifecycle. Our comprehensive platform allows you to take control and transform all your CX channels, from anywhere in the world, including IVR, chatbot/conversational AI, agent routing, email, SMS, and web chat.
Realize Real-World Results with Cyara
800
Increase in Testing Coverage
80
Faster Chatbot Development
90
Recapture Value of Abandoned Callers
80
Reduction in Chatbot and IVR Testing Time
334% ROI over the First 3 Years. Customers See Payback within 3-6 Months.
Read the in-depth commissioned study, The Total Economic Impact™ of Cyara, conducted by Forrester Consulting to discover the total cost savings and benefits realized by Cyara customers.
Cyara’s solutions work with all major CCaaS providers
Supported providers include Twilio, AWS, Avaya, Genesys, Cisco, Five9, and NICE-CXone, and many more!
Leverage channel-specific assurance solutions, including Botium, the world’s only true conversational AI optimization solution.
Cyara’s Modern SaaS Platform Delivers Clear Advantages over Hammer’s Legacy Premise Software
Cloud-Based SaaS CX Assurance
On-Prem CX Assurance
Feature and Capability Comparison
When selecting the right CX assurance solutions for your contact center, you need to choose the solution that will help you drive innovation and stand out from the competition, or you’ll risk falling behind. Cyara’s solutions are robust, reliable, easy to use, and provide real self-service optimization, so you can set yourself up for success.
In contrast to Hammer, Cyara has more resources to invest in our customers and improvements to our solutions. And it shows! Cyara assures $10 trillion in revenue and over 12 billion customer journeys for enterprises, and we’re only getting started. We’re always innovating and planning for the future, so we can deliver more value, reduce risk, and improve your cost savings.
Cyara vs. Hammer
| Capability | Hammer | Cyara |
|---|---|---|
| Automated IVR testing |
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| Real-time insights |
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| Comprehensive omni-channel assurance (voice, chat, email, IVA, agentic & WebRTC applications) |
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| Easy test case management: From test case creation, execution, data management, analytics & reporting |
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| AI-driven intelligent automation & diagnostics |
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| End-to-end conversational AI optimization |
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| Platform agnostic AI bot testing |
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| Advanced NLP and LLM bot testing |
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| SaaS expertise |
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| Simulate real-world, high-bandwidth WebRTC traffic |
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| Hybrid load testing for agent voice + video load |
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| True self-service, on-demand testing |
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| CCaaS platform agnostic |
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| Enterprise-grade, self-service load testing |
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| Voice support for 70+ languages |
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| In-country dialing for 110+ countries & carrier-level testing |
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| Automated alerting and remote agent self-service |
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| Comprehensive agent experience telemetry |
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| Built-in AI-powered root cause analysis |
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| Reusable test cases across testing and monitoring |
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| Seamless ITSM integration |
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| Effortless browser-based deployment for agent monitoring |
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Cyara Assures over 5 Billion Consumer Relationships
4 of the top 5
Largest Tech Companies
6 of the top 10
Forbes 500 US Companies
3 of the top 5
Most Innovative Brands
6 of the top 10
Health Insurance Companies
