Here’s a roundup of session replays from the Cyara Xchange 2018 Customer Experience conference held in San Francisco. We hope you’ll watch, re-watch, and share this material and put it to great use!
AI holds a lot of promise in the CX space across voice and digital channels. Tom Fejes explores the possibilities of AI from a Cyara perspective, from the coming age of chatbots, ‘testing AI with AI’, and the evolution beyond scripting.
Dr Nicole Forsgren gives insights into the key leadership, technical, architectural, and product capabilities that drive business outcomes.
Adding AI to customer engagement raises critical questions: How will AI advance my business? To what extent will AI augment the role of humans? Or is it just the looming Apocalypse, and if so, will it at least be fun?
Alok Kulkarni sits down with Joe Timem in a fireside chat to discuss the challenges and hurdles he overcame at Macy’s to ensure the customer experience they designed was delivered.
Are your customer experience insights based on opinion or fact? Cyara monitoring technology provides data to guide your decisions.
A lively panel discussion on customer experience assurance with Cyara’s innovative thought leaders; moderated by Amy Hudson.
Learn about the strategic investments and follow-through refinements Cyara is making in the base platform and its associated add-ons. 2018 is going to bring some exciting innovations.
James Isaacs | President, Cyara - An engaging review of the top takeaways from the previous day’s main stage presentations.
Alok Kulkarni | CEO and Co-Founder, Cyara - Learn how digital transformation, innovative customer journeys, and new industry trends have been embraced by some of the world’s leading CX companies.