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Xchange 2018 On-Demand Session Replays

October 31, 2018 by

Here’s a roundup of session replays from the Cyara Xchange 2018 Customer Experience conference held in San Francisco. We hope you’ll watch, re-watch, and share this material and put it to great use!

Tom Fejes speaking at Xchange 2018

Xchange 2018 Session Replay-CX Meets AI in an Omnichannel World

AI holds a lot of promise in the CX space across voice and digital channels. Tom Fejes explores the possibilities of AI from a Cyara perspective, from the coming age of chatbots, ‘testing AI with AI’, and the evolution beyond scripting.

#contactcenter #customerexperience #omnichannel #testautomation #xchange2018

Xchange 2018 - Dr. Nicole Forsgren speaking

Xchange 2018 Session Replay-The Data Behind DevOps: Becoming a High Performer

Dr Nicole Forsgren gives insights into the key leadership, technical, architectural, and product capabilities that drive business outcomes.

#customerexperience #devops #testautomation #xchange2018

Xchange 2018 - Merijn te Booij speaking

Xchange 2018 Session Replay-Robots, CX and the Pending Apocalypse

Adding AI to customer engagement raises critical questions: How will AI advance my business? To what extent will AI augment the role of humans? Or is it just the looming Apocalypse, and if so, will it at least be fun?

#customerexperience #devops #testautomation #xchange2018

Xchange 2018 - Alok Kulkarni speaks with Joe Timem

Xchange 2018 Session Replay-Digital Transformation for World-Class Retail

Alok Kulkarni sits down with Joe Timem in a fireside chat to discuss the challenges and hurdles he overcame at Macy’s to ensure the customer experience they designed was delivered.

#customer #customerexperience #digitaltransformation #testautomation #xchange2018

Xchange 2018 - Beverly McIntosh speaking

Xchange 2018 Session Replay-A Point of View vs. Data Driven Insights

Are your customer experience insights based on opinion or fact? Cyara monitoring technology provides data to guide your decisions.

#customer #customerexperience #testautomation #xchange2018

Xchange 2018 - Panel discussion with Amy Hudson

Xchange 2018 Session Replay-Transforming Your Development Organization to Support an Agile World

A lively panel discussion on customer experience assurance with Cyara’s innovative thought leaders; moderated by Amy Hudson.

#contactcenter #customer #customerexperience #digitaltransformation #testautomation #xchange2018

Xchange 2018 - Mike Monegan speaks

Xchange 2018 Session Replay-The Road Ahead for Cyara Products

Learn about the strategic investments and follow-through refinements Cyara is making in the base platform and its associated add-ons. 2018 is going to bring some exciting innovations.

#contactcenter #customerexperience #omnichannel #testautomation #xchange2018

Xchange 2018 - James Isaacs speaking

Xchange 2018 Session Replay-Remarks & Highlights

James Isaacs | President, Cyara - An engaging review of the top takeaways from the previous day’s main stage presentations.

#contactcenter #customerexperience #testautomation #xchange2018

Xchange 2018 - Alok Kulkarni speaking

Xchange 2018 Session Replay-CX Transformation with Assurance

Alok Kulkarni | CEO and Co-Founder, Cyara - Learn how digital transformation, innovative customer journeys, and new industry trends have been embraced by some of the world’s leading CX companies.

#customerexperience #devops #testautomation #xchange2018

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