Here’s a roundup of session replays from the Cyara Xchange 2018 Customer Experience conference held in San Francisco. We hope you’ll watch, re-watch, and share this material and put it to great use!
Xchange 2018 Session Replay-CX Meets AI in an Omnichannel World
AI holds a lot of promise in the CX space across voice and digital channels. Tom Fejes explores the possibilities of AI from a Cyara perspective, from the coming age of chatbots, ‘testing AI with AI’, and the evolution beyond scripting.
Xchange 2018 Session Replay-The Data Behind DevOps: Becoming a High Performer
Dr Nicole Forsgren gives insights into the key leadership, technical, architectural, and product capabilities that drive business outcomes.
Xchange 2018 Session Replay-Robots, CX and the Pending Apocalypse
Adding AI to customer engagement raises critical questions: How will AI advance my business? To what extent will AI augment the role of humans? Or is it just the looming Apocalypse, and if so, will it at least be fun?
Xchange 2018 Session Replay-Digital Transformation for World-Class Retail
Alok Kulkarni sits down with Joe Timem in a fireside chat to discuss the challenges and hurdles he overcame at Macy’s to ensure the customer experience they designed was delivered.
Xchange 2018 Session Replay-A Point of View vs. Data Driven Insights
Are your customer experience insights based on opinion or fact? Cyara monitoring technology provides data to guide your decisions.
Xchange 2018 Session Replay-Transforming Your Development Organization to Support an Agile World
A lively panel discussion on customer experience assurance with Cyara’s innovative thought leaders; moderated by Amy Hudson.
Xchange 2018 Session Replay-The Road Ahead for Cyara Products
Learn about the strategic investments and follow-through refinements Cyara is making in the base platform and its associated add-ons. 2018 is going to bring some exciting innovations.
Xchange 2018 Session Replay-Remarks & Highlights
James Isaacs | President, Cyara - An engaging review of the top takeaways from the previous day’s main stage presentations.
Xchange 2018 Session Replay-CX Transformation with Assurance
Alok Kulkarni | CEO and Co-Founder, Cyara - Learn how digital transformation, innovative customer journeys, and new industry trends have been embraced by some of the world’s leading CX companies.