• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Cyara

Cyara

Cyara Customer Experience Assurance Platform

  • Login
  • Contact Us
  • Request a demo
  • Search
  • Login
  • Contact us
  • Request a demo
  • Why Cyara
    • Cyara Agentic Platform
    • Cyara partner network
    • Cyara Academy
  • Products
    • ValidationBuild your CX stack with confidence – every layer, validated early
          • AI bot validationValidate conversational AI, GenAI, agentic AI chat, and voice bots
          • Telco infrastructureValidate carrier connectivity and routing for global calling and SMS
          • Network & endpointsValidate WebRTC media paths and agent desktop connectivity
    • ReadinessDeploy your CX journeys with confidence – at scale, through change
          • Agentic journey assuranceAssure end-to-end agentic and hybrid journeys before go-live
          • Load and performanceAssure CX journeys through load, peak, and scale
          • Human agent readinessAssure inbound and outbound agent paths before go-live
    • ObservabilityRun your CX operations with confidence – continuous monitoring, proactive resolution
          • Agentic AI trust & governanceMonitor AI agent hallucination, compliance, and misuse
          • Omnichannel observabilityMonitor end-to-end CX journey experience across channels
          • Human agent monitoringMonitor live agent connectivity and experience in real-time
    • Learn about the Cyara Agentic Platform
  • Resources
    • CX Assurance blog
    • Customer success showcase
    • CX use cases
    • Events & upcoming webinars
    • On-demand webinars
    • Resource library
  • About Us
        • About Cyara

        • About Cyara
        • Leadership
        • Careers
        • Legal statements, policies, & agreements
        • Services

        • Cyara Academy
        • Consulting services
        • Customer success services
        • Technical support
        • News

        • Press releases
        • Media coverage
        • Cyara awards
        • Partners

        • Partners

Xchange 2018 On-Demand Session Replays

Here’s a roundup of session replays from the Cyara Xchange 2018 Customer Experience conference held in San Francisco. We hope you’ll watch, re-watch, and share this material and put it to great use!

Xchange 2018 - Alok Kulkarni speaking

Xchange 2018 Session Replay-CX Transformation with Assurance

Learn how digital transformation, innovative customer journeys, and new industry trends have been embraced by some of the world’s leading CX companies.
Tom Fejes speaking at Xchange 2018

Xchange 2018 Session Replay-CX Meets AI in an Omnichannel World

AI holds a lot of promise in the CX space across voice and digital channels. Tom Fejes explores the possibilities of AI from a Cyara perspective, from the coming age of chatbots, ‘testing AI with AI’, and the evolution beyond scripting.
Xchange 2018 - Dr. Nicole Forsgren speaking

Xchange 2018 Session Replay-The Data Behind DevOps: Becoming a High Performer

Dr Nicole Forsgren gives insights into the key leadership, technical, architectural, and product capabilities that drive business outcomes.
Xchange 2018 - Merijn te Booij speaking

Xchange 2018 Session Replay-Robots, CX and the Pending Apocalypse

Adding AI to customer engagement raises critical questions: How will AI advance my business? To what extent will AI augment the role of humans? Or is it just the looming Apocalypse, and if so, will it at least be fun?
Xchange 2018 - Alok Kulkarni speaks with Joe Timem

Xchange 2018 Session Replay-Digital Transformation for World-Class Retail

Alok Kulkarni and Joe Timem discuss challenges at Macy’s in ensuring the customer experience was delivered as designed.
Xchange 2018 - Beverly McIntosh speaking

Xchange 2018 Session Replay-A Point of View vs. Data Driven Insights

Are your customer experience insights based on opinion or fact? Cyara monitoring technology provides data to guide your decisions.
Xchange 2018 - Panel discussion with Amy Hudson

Xchange 2018 Session Replay-Transforming Your Development Organization to Support an Agile World

A lively panel discussion on customer experience assurance with Cyara’s innovative thought leaders; moderated by Amy Hudson.
Xchange 2018 - Mike Monegan speaks

Xchange 2018 Session Replay-The Road Ahead for Cyara Products

Learn about the strategic investments and follow-through refinements Cyara is making in the base platform and its associated add-ons. 2018 is going to bring some exciting innovations.
Xchange 2018 - James Isaacs speaking

Xchange 2018 Session Replay-Remarks & Highlights

James Isaacs | President, Cyara – An engaging review of the top takeaways from the previous day’s main stage presentations.
Cyara product wheel-Transform, Monitor, Optimize, Connect

Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.

Footer

Cyara
Leader Enterprise Best Est. ROI Enterprise Easiest To Use Enterprise
  • LinkedIn
  • YouTube
  • Products
    • Cyara Agentic Platform
    • Validation
      • Botium
      • Voice Assure
      • testRTC
    • Readiness
      • Velocity
      • Cruncher
      • testRTC
    • Observability
      • AI Trust
      • Pulse 360
      • Pulse
      • Number Trust
      • ResolveAX
  • Resources
    • CX Assurance Blog
    • Events & upcoming webinars
    • On-demand webinars
    • Customer success showcase
    • Resource library
  • Company
    • About us
    • Leadership
    • Careers
    • Press releases
    • Media coverage
    • Cyara awards
    • Partners
    • Legal
  • Support
    • Cyara Academy
    • Support sites

Copyright © 2006–2026 Cyara® Inc. The Cyara logo, names and marks associated with Cyara’s products and services are trademarks of Cyara. All rights reserved. Privacy Statement