Cyara

Cyara Customer Experience Assurance Platform

Xchange 2019 Summit On-Demand Session Replays

Here’s a roundup of session replays from the Cyara Xchange 2019 Summit Customer Experience conference held in San Francisco. We hope you’ll watch, re-watch, and share this material and put it to great use!

Xchange 2019 Session Replay – Leading Change in the Experience Economy

In every industry, companies are innovating and transforming delivery of convenient, personalized, and amazing experiences to their customers. Alok shares key CX trends, and how Cyara’s Automated CX Assurance Platform helps accelerate this change today and in the future. Alok Kulkarni, CEO and Co-Founder, Cyara speaks at Cyara Xchange 2019.

Xchange 2019 Session Replay – Realizing the Promise of DevOps Automation

DevOps adoption improves development in both speed and quality. But, DevOps transformation doesn’t happen overnight. Hear how Capital Group approached this transformation, and lessons learned. Mark Remington | Vice President of Application Services, Capital Group and Amy Hudson | Vice President, Global Discovery & Enablement, Cyara speak at Cyara Xchange 2019.

Xchange 2019 Session Replay – Cyara’s Road Ahead

Mike Monegan, VP Product Management, Cyara describes Cyara’s objectives for 2020, including DevOps integrations, agent simulation for cloud-based contact centers, data analytics, design-driven testing and test data management. Also, Mike discusses Cyara’s approach to chatbot assurance and NL IVR conversational testing.

Event Sponsors

AWS
Genesys
Centra CX logo
Cognizant
Voxai Solutions logo
Cyara product wheel-Transform, Monitor, Optimize, Connect

Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.