Here’s a roundup of session replays from the Cyara Xchange 2019 Summit Customer Experience conference held in San Francisco. We hope you’ll watch, re-watch, and share this material and put it to great use!
James Isaacs, President of Cyara, gives an engaging review of the best practices learned at our Xchange 2019 conference. Plus, James outlines topics of disruption, innovation, automation, and strategies for delivering exceptional CX.
Mike Monegan, VP Product Management, Cyara describes Cyara’s objectives for 2020, including DevOps integrations, agent simulation for cloud-based contact centers, data analytics, design-driven testing and test data management. Also, Mike discusses Cyara’s approach to chatbot assurance and NL IVR conversational testing.
DevOps adoption improves development in both speed and quality. But, DevOps transformation doesn’t happen overnight. Hear how Capital Group approached this transformation, and lessons learned. Mark Remington | Vice President of Application Services, Capital Group and Amy Hudson | Vice President, Global Discovery & Enablement, Cyara speak at Cyara Xchange 2019.
In every industry, companies are innovating and transforming delivery of convenient, personalized, and amazing experiences to their customers. Alok shares key CX trends, and how Cyara's Automated CX Assurance Platform helps accelerate this change today and in the future. Alok Kulkarni, CEO and Co-Founder, Cyara speaks at Cyara Xchange 2019.
Xchange 2019 Session Replay: Diego Lo Giudice of Forrester on The 12 Must-Dos for Continuous Software Testing
Diego Lo Giudice, VP and Principal Analyst, Forrester speaks on Continuous Software Testing at Cyara Xchange 2019. Diego introduces a dozen must-dos that bring application development and delivery, and continuous testing practices, up to speed.
All organizations face disruption. This panel covered overcoming the challenges of change, leading teams during uncertain times, and creating an agile and resilient culture. Gaurav Agrawal, Sr. Director, Engineering and Development, eBay; Lorena Chiu, VP Line of Business Services, Global IT, Oracle; and Linda Chen, Chief Marketing Officer, Cyara speak at Cyara Xchange 2019.
Xchange 2019 Session Replay – The Disruption Mindset: Why Some Organizations Transform While Others Fail
To be on the right side of disruption requires a growth strategy that aligns the entire organization around the future customer experience, as well as the leadership and culture to execute that strategy. Charlene Li, Founder & CEO of Altimeter speaks on the disruption mindset at Cyara Xchange 2019.