Main Stage Keynote Presentations
Charlene Li, Principal Analyst, Altimeter, A Prophet Company
Helping Leaders Thrive with Disruption
An expert on digital transformation and disruptive growth strategies, Charlene Li has been helping people see the future. She’s the author of five books, including the New York Times bestseller, Open Leadership and is the co-author of the critically acclaimed book, Groundswell. She founded Altimeter Group, an analyst firm that was acquired in 2015 by Prophet.
After Charlene’s presentation, she’ll be signing her new book, The Disruptive Mindset for all attendees.
Diego Lo Giudice Principal Analyst, Forrester
The 12 Must-Dos for Continuous Software Testing
In the age of digital disruption teams need to develop software faster. Agile + DevOps becomes a must, and continuous delivery the goal. But faster delivery cannot come at the cost of lower quality. So how can teams continue to push for faster development without letting testing hinder their progress? The answer: continuous testing. Diego will introduce a dozen must-dos that will bring application development and delivery (AD&D) continuous testing practices up to speed.
Alok Kulkarni, CEO and Founder, Cyara
Leading Change in the Experience Economy
Customer Experience has never been more important. In every industry, companies are innovating and transforming the way they deliver convenient, personalized, and amazing experiences to their customers. Alok Kulkarni will be sharing key trends and how the world’s leading CX Assurance Platform is helping to accelerate and enable this change today and in the future.
Ten Breakout Sessions Featuring Innovative Brands
Challenges of Agile and DevOps Deployments
Leveraging Omnichannel to Meet Customer Needs
Take Operational Monitoring to New Heights by Integrating Splunk
Embedding Automated Testing into your CI/CD Pipeline
Early & Quick Wins With the CX Assurance Platform
And sessions on testing natural language understanding, test data management, and more…
Xchange 2019 begins with the return of our Ideathon session. Some called it an icebreaker, others an initial brainstorming session, and some felt it was the best networking opportunity at the conference. Most definitely, it will get your creative juices flowing. There are no bad ideas and we’ll discuss anything you want to share, or simply listen as others share ideas that emerge on the spot from comparing notes with like-minded technical users interested in getting the most from the Cyara APIs. This 2-hour session will culminate in awards for the very best ideas.
Ideathon was phenomenal and actually blew my mind. With many attendees contributing to the 30+ ideas as we explored pain points from the variety of the folks in the room.
Additional Learning Opportunities
Embedding Cyara into Your DevOps Ecosystem
It has never been more important for brands to deliver a quality customer experience from day one. To innovate quickly and assure quality in their customer experience initiatives, many enterprises have turned to the DevOps methodology for their software development. In this hands-on session, learn how the Cyara CX Assurance Platform aligns with your DevOps practice and helps accelerate development throughout the process—from design through testing and monitoring. You’ll also learn how you can leverage Cyara integrations to DevOps solutions for design, Continuous Integration (CI), Continuous Deployment (CD), and maintenance to assure the quality of your CX.
Wednesday, October 23rd
2:30pm to 5:30pm
Room: Fillmore B&C
VoiceFoundry & Cyara Present: Amazon Connect Bootcamp
A sponsored AWS Bootcamp is an opportunity to dive deep into the benefits of deploying the Amazon Connect cloud-based contact center solution. The goal of this course is to provide you with a complete understanding of the core concepts related to the provisioning, configuration and management of Amazon Connect. This course will equip you with a general knowledge of the various AWS services leveraged by Amazon Connect as well as knowledge of available integration methods to CRM, WFM and execution of Lambda functions in order to create call-flow integrations. Cyara will demonstrate how we can help with the initial migration as well as test automation.
Thursday, October 24th
8:00am to 4:00pm