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    • ValidationBuild your CX stack with confidence – every layer, validated early
          • AI bot validationValidate conversational AI, GenAI, agentic AI chat, and voice bots
          • Telco infrastructureValidate carrier connectivity and routing for global calling and SMS
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    • ReadinessDeploy your CX journeys with confidence – at scale, through change
          • Agentic journey assuranceAssure end-to-end agentic and hybrid journeys before go-live
          • Load and performanceAssure CX journeys through load, peak, and scale
          • Human agent readinessAssure inbound and outbound agent paths before go-live
    • ObservabilityRun your CX operations with confidence – continuous monitoring, proactive resolution
          • Agentic AI trust & governanceMonitor AI agent hallucination, compliance, and misuse
          • Omnichannel observabilityMonitor end-to-end CX journey experience across channels
          • Human agent monitoringMonitor live agent connectivity and experience in real-time
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Xchange 2026 Session Replays

We hope attendees benefited from their Cyara Xchange experience, and are busy imagining ways to apply what they learned to improve their customer experience. If you missed our customer experience conference, or want to re-live the experience, you can watch event session replays below. To learn more, visit the main Cyara Xchange page.

Mainstage Sessions

Cyara Xchange 2026 - CEO Sushil Kumar Keynote - Earning Trust in the Age of AI

Xchange 2026 – CEO Sushil Kumar Keynote – Earning Trust in the Age of AI

Hear Cyara CEO Sushil Kumar address how to earn trust in the age of AI in this Xchange 2026 event keynote.
Xchange 2026-Agentic CX Assurance in Practice-Amitha Pulijala

Xchange 2026 – Agentic CX Assurance in Practice – Amitha Pulijala

Learn all about agentic customer experience assurance in practice, from Cyara’s CPO Amitha Pulijala at Xchange 2026.
Xchange 2026-Customer Panel-Owning AI in CX

Xchange 2026 – Customer Panel – Owning AI in CX

Learn all about what’s at risk, who’s accountable, and who decides with AI in customer experience, from our customer panel at Xchange 2026.
Xchange 2026-Cyara Customer Awards

Xchange 2026 – Cyara Customer Awards

Watch the Cyara Customer Awards session at Xchange 2026, highlighting the best achievements in customer experience assurance.
Xchange 2026-From Monitoring to Assurance-Dale Richards

Xchange 2026 – Sponsor Spotlight – NiCE

Learn all about reimagining observability for CCaaS and AI, and moving from CX monitoring to CX assurance, with NiCE’s Director of Product Dale Richards at Xchange 2026.

Breakout Sessions

Xchange 2026-Contact center cloud migration panel-Part 1-Migration bliind spots

Xchange 2026 – Contact Center Cloud Migration Panel – Part 1

Watch the Cyara Xchange 2026 panel session focusing on contact center cloud migrations and blind spots your vendor sees before you do.
Xchange 2026-Contact center cloud migration panel-Part 2-What the migration plan missed

Xchange 2026 – Contact Center Cloud Migration Panel – Part 2

Watch our Xchange 2026 panel session focusing on contact center cloud migrations. Part 2 focuses on unanticipated factors when migrating.
Xchange 2026-Speaking the CFO's Language

Xchange 2026 – Speaking the CFO’s Language

Watch this Xchange 2026 session about transforming CX value into business impact – and how to convince CFOs with language they understand.
Cyara Xchange 2026 - Transforming the Monitoring Experience with Cyara Pulse 360

Xchange 2026 – Transforming the Monitoring Experience with Cyara Pulse 360

Transform the customer experience monitoring experience and learn how to deliver end-to-end visibility with Cyara Pulse 360.
Cyara Xchange 2026 - Faster Resolution with Cyara ResolveAX

Xchange 2026 – Faster Resolution with Cyara ResolveAX

Learn how to close the visibility gap in your modern contact center and achieve faster issue resolution with Cyara Resolve AX.

Xchange 2026 – Building Trust in AI

Learn about building trust in AI in your CX with insights from Kenway Consulting’s Adam Smith and Sean Rabago at Xchange 2026.
Cyara Xchange 2026 - Agentic AI in the Real World

Xchange 2026 – Agentic AI in the Real World

Learn what’s working, what’s breaking, and lessons learned from early adopters in this session on real-world agentic AI at Xchange 2026.
Cyara Xchange 2026 - Agentic AI - Defining the Future of CX

Xchange 2026 – Agentic AI – Defining the Future of CX

Learn all about how agentic AI will define the future of customer experience in this customer panel at Xchange 2026.
Cyara Xchange 2026 - Making CX Value Real

Xchange 2026 – Making CX Value Real

Learn how to go from insights to measurable outcomes and realize real value in the customer experience your deliver.
Cyara Xchange 2026 - WebRTC at Scale

Xchange 2026 – WebRTC at Scale

Learn all about WebRTC (real-time communications) observability, support, and quality issues in this Xchange 2026 event session replay.
Xchange 2026-Microsoft-Ensuring Call Delivery and Quality

Xchange 2026 – Microsoft: Ensuring Call Delivery and Quality

Watch this Cyara Xchange 2026 session on how Microsoft uses Cyara Voice Assure and Number Trust to ensure call delivery and quality, and deliver excellent customer experience.

Scenes from the event

Cyara product wheel-Transform, Monitor, Optimize, Connect

Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.

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