We hope attendees benefited from their Cyara Xchange experience, and are busy imagining ways to apply what they learned to improve their customer experience. If you missed our customer experience conference, or want to re-live the experience, you can watch event session replays below. To learn more, visit the main Cyara Xchange page.
Mainstage Sessions
Xchange 2026 – CEO Sushil Kumar Keynote – Earning Trust in the Age of AI
Hear Cyara CEO Sushil Kumar address how to earn trust in the age of AI in this Xchange 2026 event keynote.
Xchange 2026 – Agentic CX Assurance in Practice – Amitha Pulijala
Learn all about agentic customer experience assurance in practice, from Cyara’s CPO Amitha Pulijala at Xchange 2026.
Xchange 2026 – Customer Panel – Owning AI in CX
Learn all about what’s at risk, who’s accountable, and who decides with AI in customer experience, from our customer panel at Xchange 2026.
Xchange 2026 – Cyara Customer Awards
Watch the Cyara Customer Awards session at Xchange 2026, highlighting the best achievements in customer experience assurance.
Xchange 2026 – Sponsor Spotlight – NiCE
Learn all about reimagining observability for CCaaS and AI, and moving from CX monitoring to CX assurance, with NiCE’s Director of Product Dale Richards at Xchange 2026.
Breakout Sessions
Xchange 2026 – Contact Center Cloud Migration Panel – Part 1
Watch the Cyara Xchange 2026 panel session focusing on contact center cloud migrations and blind spots your vendor sees before you do.
Xchange 2026 – Contact Center Cloud Migration Panel – Part 2
Watch our Xchange 2026 panel session focusing on contact center cloud migrations. Part 2 focuses on unanticipated factors when migrating.
Xchange 2026 – Speaking the CFO’s Language
Watch this Xchange 2026 session about transforming CX value into business impact – and how to convince CFOs with language they understand.
Xchange 2026 – Transforming the Monitoring Experience with Cyara Pulse 360
Transform the customer experience monitoring experience and learn how to deliver end-to-end visibility with Cyara Pulse 360.
Xchange 2026 – Faster Resolution with Cyara ResolveAX
Learn how to close the visibility gap in your modern contact center and achieve faster issue resolution with Cyara Resolve AX.
Xchange 2026 – Building Trust in AI
Learn about building trust in AI in your CX with insights from Kenway Consulting’s Adam Smith and Sean Rabago at Xchange 2026.
Xchange 2026 – Agentic AI in the Real World
Learn what’s working, what’s breaking, and lessons learned from early adopters in this session on real-world agentic AI at Xchange 2026.
Xchange 2026 – Agentic AI – Defining the Future of CX
Learn all about how agentic AI will define the future of customer experience in this customer panel at Xchange 2026.
Xchange 2026 – Making CX Value Real
Learn how to go from insights to measurable outcomes and realize real value in the customer experience your deliver.
Xchange 2026 – WebRTC at Scale
Learn all about WebRTC (real-time communications) observability, support, and quality issues in this Xchange 2026 event session replay.
Xchange 2026 – Microsoft: Ensuring Call Delivery and Quality
Watch this Cyara Xchange 2026 session on how Microsoft uses Cyara Voice Assure and Number Trust to ensure call delivery and quality, and deliver excellent customer experience.
