Voxai Q&A: How do I optimize the customer journey without taking on too much?
Q&A session with Tony Jurica, Senior Director, Cloud Applications, Voxai; Steve Nash, Principal CX Solutions, Voxai
Interview
AWS Q&A: What trends are you seeing in contact centers that have improved agent and customer experience?
Q&A session with Shalesa Charron, Partner Development Specialist, Amazon Connect, AWS
Vodafone Q&A: How has the Cyara platform enhanced your efficiencies in managing customer experience challenges?
Q&A session with Phillip Moore, Network Operations and OSS Manager, Vodafone
Microsoft Q&A: What unique challenges from broad-scale automation did you overcome with Cyara testing?
Q&A session with Peter Nilsson, Principal Engineering Manager, Microsoft
Splunk, AWS Q&A: What advantages do customers have by leveraging the capabilities of Cyara, Amazon Connect, and Splunk?
Q&A session with Matt Olson, Global Strategist for New Markets, Splunk; Kun Qian, Sr Specialist, SA, Amazon Connect, AWS
Leading Household Appliance Company Q&A: What were some challenges you were facing prior to working with Cyara?
Q&A session with Juliano Tripodi, Agile Delivery Lead at a leading household appliance company.
Genesys Q&A: What is the future of software upgrades and how will this benefit consumers?
Q&A session with Jack Nichols, Vice President of Cloud CX Product Management, Genesys
Cognizant Q&A: How has Cyara’s testing solutions helped your team deliver high-quality customer experiences?
Q&A session with Fernandez Billingslea, Manager, IVR Automation Oversight and Administration, Cognizant
Vanguard Q&A: What were some key learnings you realized as you migrated to the cloud?
Q&A session with Denise Murphy, Department Head-IT, Vanguard
Ana Olmedo Q&A: Before automation, what did manual testing look like for your agents?
Q&A with Ana Olmedo, Sr. IT Technical Supervisor, Enterprise Contact Center, Leading American Auto Insurance Company
National Australia Bank Q&A: Was moving to the cloud always part of your industrialization program?
Q&A with Alex Kocher, Head of Technology, Assisted Channels-Contact Centre & Conversational AI, National Australia Bank
Vattenfall Q&A: What were the benefits of the Fast Start Package?
Daniel Possekel, Genesys Product Owner at Vattenfall, talks about how the Cyara Fast Start Package accelerated CX improvements with Cyara.
