Interview

Pedal to the Metal Q&A: How has Cyara Call Explorer helped make IVR testing in multiple languages and countries easier?

Audrey Merlivat, CAC Business Consultant with Mercedes-Benz talks about how multilingual and multi-country IVR testing is easier with Cyara Call Explorer.

Pedal to the Metal Q&A: How are you using Cyara Call Explorer to automate your IVR testing?

Brandon Tyler, IVR AWS Cloud Engineer in the banking industry talks about how he’s using Cyara Call Explorer in improving CX with automated IVR testing.

Vattenfall Q&A: What were you hoping to achieve from partnering with Cyara?

Daniel Possekel, Genesys Product Owner at Vattenfall talks about what Vattenfall hoped to gain from partnering with Cyara.

Vattenfall Q&A: What are the results you have seen from using Cyara to test voice and chat channels?

Daniel Possekel, Genesys Product Owner at Vattenfall discusses results in voice and chat channel tests using Cyara.

Vattenfall Q&A: How has your role evolved since you began using Cyara?

Daniel Possekel of Vattenfall discusses how his role has changed since beginning to use the Cyara Automated CX Assurance Platform.

Vattenfall Q&A: What are the benefits you’ve gained from using Cyara?

Daniel Possekel, Genesys Product Owner at Vattenfall lists the benefits Vattenfall has seen from the Cyara Automated CX Assurance Platform.

Vitality Q&A: How are Monday mornings different after weekend upgrades now that you are using Cyara?

Maddi Krishnan, Head of Resource Planning at Vitality talks about how much his Monday mornings have improved since implementing the Cyara Platform.

Vitality Q&A: What are some of the results you’ve seen from implementing the Cyara platform?

Maddi Krishnan, Head of Resource Planning at Vitality highlights some of the results he’s seen since implementing the Cyara Automated CX Assurance Platform.

RBC Q&A: Can you show us how you’ve integrated Cyara Pulse into your unified contact center dashboard?

Ryan Rivais of RBC shows how he has integrated Cyara Pulse live CX monitoring into RBC’s unified contact center dashboard.

RBC Q&A: How has Cyara helped to identify CX issues and expand test coverage?

Ryan Rivais of RBC discusses how he identifies CX issues and expands test coverage with the Cyara Platform.