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Cyara Customer Experience Assurance Platform

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    • ValidationBuild your CX stack with confidence – every layer, validated early
          • AI bot validationValidate conversational AI, GenAI, agentic AI chat, and voice bots
          • Telco infrastructureValidate carrier connectivity and routing for global calling and SMS
          • Network & endpointsValidate WebRTC media paths and agent desktop connectivity
    • ReadinessDeploy your CX journeys with confidence – at scale, through change
          • Agentic journey assuranceAssure end-to-end agentic and hybrid journeys before go-live
          • Load and performanceAssure CX journeys through load, peak, and scale
          • Human agent readinessAssure inbound and outbound agent paths before go-live
    • ObservabilityRun your CX operations with confidence – continuous monitoring, proactive resolution
          • Agentic AI trust & governanceMonitor AI agent hallucination, compliance, and misuse
          • Omnichannel observabilityMonitor end-to-end CX journey experience across channels
          • Human agent monitoringMonitor live agent connectivity and experience in real-time
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Product/Training Video

Cyara CentraCX – Tribal Analytics

CentraCX Tribal Analytics explainerLearn how CentraCX Tribal Analytics blends human and artificial intelligence to put customer opinion at the center of business decision making.

Cyara Botium voice wizard

Cyara Botium Voice WizardIn this lesson on your chatbot test automation journey, we put voice bots in the spotlight. We’ll show you how to expose your voice bot to real life circumstances using the voice wizard in Cyara Botium.

Product video: Cyara Botium introduction

Cyara BotiumCyara Botium provides an integrated platform that performs every type of testing required to assure your chatbots and conversational AI systems operate flawlessly.

Product video: Outbound call testing

Cyara Outbound Call TestingWatch how Cyara automated Outbound Testing can assure your proactive outreach and callback functionality is working as designed. 

Product video: Computer telephony integration

Cyara Computer Telephony IntegrationLearn how testing your Computer Telephony Integration (CTI) with automation can improve your budget, performance, and customer satisfaction.

Product video: Cyara Call Explorer

Cyara Call ExplorerThe fast lane to flawless customer experience is here. Cyara Call Explorer helps you perform IVR testing your way, either manually or automated.

Product video: IVR application testing use case

Training Video-IVR Application Testing Use CaseThis Cyara Training Video (one of many available to customers in the Knowledge Center) outlines the IVR application testing use case.

Product video: Welcome to Cyara – your CX assurance platform

Training Video-Welcome to Cyara, Your CX Assurance PlatformThis Cyara Training Video, one of many available to Cyara customers in the Knowledge Center, provides an overview of the Cyara Automated CX Assurance Platform.

Product video: Cyara Pulse

Cyara Pulse video-virtual customers calling virtual agentsYour success depends on the quality of your CX. So keeping a finger on the Pulse of your CX is key to ongoing success and customer satisfaction.
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