What Is CentraCX Voice of the Customer and Tribal Analytics?
With Cyara CentraCX, you can collect, understand & action customer feedback to design better CX with real-time Voice of the Customer for contact centers. Unique to CentraCX is Tribal Analytics, a technology enabled process that puts customer opinion at the center of decision making.
Creating a closed loop feedback system at the individual, team, product and whole of business levels, Tribal Analytics delivers an end to end process for driving real change across all areas of business.
Going beyond simply identifying ‘Actionable Insights,’ Tribal Analytics delivers a framework to support a comprehensive continual improvement program.
