What Is CentraCX Voice of the Customer and Tribal Analytics?
With Cyara CentraCX, you can collect, understand & action customer feedback to design better CX with real-time Voice of the Customer for contact centers. Unique to CentraCX is Tribal Analytics, a technology enabled process that puts customer opinion at the center of decision making.
Creating a closed loop feedback system at the individual, team, product and whole of business levels, Tribal Analytics delivers an end to end process for driving real change across all areas of business.
Going beyond simply identifying ‘Actionable Insights,’ Tribal Analytics delivers a framework to support a comprehensive continual improvement program.
Cyara Automated CX Assurance Platform
Cyara CentraCX is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.