DevOps

Best Practices for Continuous Performance Testing

When it comes to customer experience (CX) in the contact center, performance is everything. Whether it’s a dropped call, an extended wait time, or a frustrating handoff across channels, customers will remember these bad experiences.

Continuous Testing Saves Your Brand Time, Money, and Reputation

With continuous performance testing, you can fix software defects early so they don’t impact your customer experience (CX).

How Mature Is Your Test Automation Program?

The expanding, digital-first landscape reshapes customer experience, and how we ensure high-quality interactions between customers and brands.

Cyara & Genesys Reach Another Milestone

For years, Genesys and Cyara have worked together seamlessly to ensure smooth cloud migration and assure high-quality CX for countless global brands.

Finding the Path to Digital Transformation with MADM

Forrester’s Modern Application Development Model (MADM) provides a structured approach to Agile & DevOps practices for digital transformation.

Finding Your Power to Win: Lessons From Sugar Ray Leonard

Read a few lessons shared by Xchange Summit 2021 keynote speaker and Olympic boxing champion Sugar Ray Leonard applicable to digital transformation and CX.

True Stories of Agile Contact Centers during the Pandemic

Read about the pandemic-related challenges contact centers faced in transitioning agents to work from home, and how automation played a key role.

What is an API? A Simple Guide for Non-Techies

Learn about what an API is and does, what a REST API versus a Real-Time API is, and more in this beginner’s guide to Application Programming Interfaces.

With CX, Standing Still Means Falling Behind

The pace of advancements in customer experience can either set your business apart, or leave you behind.

Reap the Benefits of Working Smarter, Not Harder

Businesses who enable their teams to work smarter with automation are ahead of the game when it comes to efficiency and Agile operations.

Happy 2020 Global CX Day!

We’re celebrating Global CX Day by sharing industry insight and stories from our wonderful customers at Xchange 2020 on delivering excellent CX in 2020.

Registration Is Open for Xchange 2020: 3 Reasons to Attend This Virtual Event!

Register for Xchange 2020, an interactive event with experts sharing valuable insight on CX best practices, use cases, industry knowledge, and challenges.

DevOps

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