DevOps

The Hokey Pokey of Continuous Testing

A look at continuous testing (CT) and the right-hand side of the DevOps loop, exploring the world of shift-right testing – or what we call CX monitoring.

Why You Should Attend Enterprise CONNECT 2020

Enterprise CONNECT 2020 in Orlando is 3/30 – 4/2. Read why this is the must-attend event for Unified Communications and Customer Experience professionals.

All Aboard! Cyara’s Agile Release Train (ART) Has Left the Station

Cyara’s Engineering and Product Management teams adopted SAFe methodologies to meet our customer’s needs for fast, flawless, and automated CX assurance.

Developers and DevOps in the Contact Center

Hear from industry analyst Sheila McGee Smith on hiring and staffing developers, and how that enables organizations to be more nimble.

Going Agile at Cyara

A team of Cyarans came together recently for Scaled Agile Framework training to improve CX Assurance solutions and capabilities.

Three New Integrations to Streamline Your DevOps Practice

A well functioning, complete ecosystem of capabilities—from IT monitoring, defect tracking, and software development systems to IT ticketing—is key.

CX Thought Leaders July 2019

As the vast majority of enterprises move their contact centers to the cloud, Elizabeth Magill asked CX experts for their view on cloud migrations.

Make Sure your CX Is Switched On during the Big Switch-Off

BT’s planned switch-off of the UK’s legacy PSTN and ISDN telephony networks is a great opportunity to future-proof your business and consider a switch to the cloud.

The 5 Keys to Assuring Your Contact Center Cloud Migration

Be sure your customers aren’t impacted with these 5 tips for assuring success in your migration to a cloud contact center.

How to Maintain Visibility When You Move to the Cloud

Cloud computing allows engineers to rapidly develop complex systems and deploy them continuously, at global scale. But this can create unique reliability risks.