Webinar: Turbulent Times Call for Customer-Centric Contact Centers
Join Art Schoeller of Forrester and Cyara’s own Elizabeth Magill on why turbulent times call for customer-centric contact centers.
Webinar
Webinar: The Disruption Mindset-Why Some Organizations Transform While Others Fail
The Disruption Mindset: Why Some Organizations Transform While Others Fail, with Charlene Li of Altimeter and Linda Chen, CMO of Cyara.
Webinar: Contact Center Cloud Migration… Done Right
Join contact center industry analyst and No Jitter blogger Sheila McGee-Smith and Elizabeth Magill, Sr. Director Product Marketing at Cyara, as they discuss tried and true best practices for avoiding the potential pitfalls of CX migration.
Webinar: The Changing Role of CX Testing in Digital Transformation
Watch this webinar and hear from Cyara and our guest speaker, Diego Lo Giudice of Forrester, how testing and QA practices are changing to enable and accelerate digital transformation.
Webinar: CXTech Innovate! Technologies to Win in the Customer Experience Age
Webinar: 5 Keys to Assuring a Successful Contact Centre Cloud Migration
Steve Nuttall and David Inglis discuss the 5 keys to assuring a successful contact centre cloud migration in this recorded webinar.
Webinar: Chatbots and AI Are on a Collision Course toward Customer Experience Fails
Daniel Hong of Forrester and Mike Monegan of Cyara discuss the impending collision of AI and chatbots, and the impact on customer experience.
Webinar: DevOps – The Transformation Continues
Mirco Hering of Accenture and Gauthier Delmee of Cyara discuss DevOps/Agile transformations with regard to customer experience and the contact centre.
Webinar: How to Design and Test Successful New Contact Strategies
Martin Hill-Wilson and Chris Limm discuss using automated omnichannel testing to deliver perfect omnichannel customer journeys.
Webinar: DevOps for CX – Delivering Quality with Speed
In this webinar featuring Dr. Nicole Forsgren, learn how implementing DevOps for customer experience allows you to deliver quality CX with speed.
Webinar: 2018 Contact Center Innovations
Hosted by CRM Listen Now
Webinar: 5 Steps for Building a Strong CX Metrics Program
Bruce Temkin, CCXP and Cyara discuss five steps to create a strong CX metrics program, and proactively improving CX.
