Cyara

Cyara Customer Experience Assurance Platform

Xchange 2024: Leveraging & scaling test automation with Kenway Consulting

How Kenway Consulting Helps Scale & Leverage Automated Contact Center Testing to Ensure a Healthy & High Quality Assurance Model

There is a standard misconception that implementing automated tools will immediately solve quality assurance issues. However, without the proper governance or management across common test dependencies (test environments and test data), you will not realize the full benefits/ROI and potential of your investment in automated testing tools, like Botium.

Join Sean Rabago, Service Expert/Capability Lead at Kenway Consulting, as he shares his journey in helping a large Telecommunications Company develop a strong test automation program anchored on available, stable, and compliant test dependencies. Learn how to overcome the most common challenges in scaling & optimizing automated contact center testing tools and models successfully, leveraging Cyara’s Velocity and Botium solutions.

Find all of the session replays on the Xchange 2024 event page. Or, contact us to request a demo and learn how you can implement Cyara’s AI-Led CX Transformation Platform to improve your own CX journeys.

Cyara product wheel-Transform, Monitor, Optimize, Connect

Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.