Cyara Xchange 2024 – The Customer Experience Assurance Conference

Alok founded Cyara with the vision that an easy-to-use CX Assurance platform could help enterprises be confident that they were delivering great customer experiences each and every time, even in a world with rapidly changing customer expectations and an ever increasingly complex technology ecosystem.

Prior to Cyara, he was Director, Solutions Engineering, at Genesys where he led the team that architected contact center solutions for the Asia Pacific market, driving Genesys to the top position in that market. He also held various engineering roles at National Australia Bank, NEC, Lincolne Scott, and Boral Building Technologies.

Alok has an MBA in Entrepreneurship and Technology from Melbourne Business School and a Bachelor’s Degree in Electrical and Computer Systems Engineering from Monash University, Australia.

Rishi is responsible for Cyara’s product strategy as well as all customer-facing operations which include global sales, marketing, customer support, customer success, and professional services.

Rishi brings over 25 years of experience in scaling businesses towards success, driving innovation, and achieving operational excellence. He has a proven track record of successfully integrating acquisitions by crafting and executing visionary strategies that harness capabilities and maximize efficiencies that drive bookings, revenue, and margin growth as well as operational excellence.

Prior to Cyara, Rishi was EVP at PowerSchool [NYSE: PWSC] where he led the strategy and growth of three separate PowerSchool business units. In that capacity, he played a pivotal role in expanding the overall business, growing revenue both organically and through multiple acquisitions, ultimately achieving a record high market valuation. His extensive experience also includes leading the global transformation of disparate product and service lines at AGDATA, as well as several leadership and executive positions at renowned software powerhouses such as SumTotal, Skillsoft and Microsoft.

With a distinguished career spanning over 25 years in the contact center industry, Nancy has become a pivotal figure at Cyara for the past five years. At Cyara, she has been instrumental in bringing innovative automated testing solutions to some of the industry’s most renowned brands. Leading the Solution Architects team, her focus is on solution-selling strategies, enhancing enablement, and refining processes. Nancy’s expertise in cloud migration, digital transformation, and AI solutions positions her as a trusted advisor, particularly when engaging with clients to discover the most fitting solutions for their customer contact journeys.

Christoph Börner is a multi-organizational founder, developer, tester, speaker, and in his spare time, a pretty great drummer. Christoph started his career in the 2000s after studying Information Technology at the Technical University of Vienna. As a developer, he discovered a love for coding, breaking complex systems, hunting for bugs, and creating solutions. As his passions continued to evolve, Christoph began to dedicate more focus to quality assurance in the areas of Artificial Intelligence, Machine Learning, and Conversational Interfaces. With this mindset, Christoph, along with colleague and rock band partner Florian Treml, founded Botium, the leading industry standard in test automation for chatbots, voice assistants, and conversational AI. Their open source framework is supported and used by a community of more than 250 thousand users around the globe.

Justin Johnson is a Technical Account Manager (TAM) at Cyara who thrives on all things technical and CX. His background in Computer Science and experience in Software QA led him to Cyara’s Customer Success organization a  few years ago and he’s been providing automation strategy and tactics to customers ever since. He is ISTQB certified and is technical lead for APIs and Integrations within the Technical Management team.

Norm is a Product Specialist and Product Manager for Cyara’s ResolveAX solution, who brings extensive experience and innovation to the world of customer experience (CX), test automation, telecommunications and contact center industry. With in-depth, technical experience delivering strategic solutions to Fortune 500 companies, Norm has led work in the areas of CX software product development, business strategy, and partnership and alliances.

Max is responsible for guiding Cyara through its next stage of product innovation, including the fast-evolving role of AI in testing.

With over 20 years’ experience driving product innovation in customer experience and customer engagement technology in the contact centre and IVR industries, Max Lipovetsky brings a wealth of knowledge to Cyara. 

In 2003, he co-founded Global Speech Networks and brought to market one of the first SaaS contact centre clouds – capturing the attention of some of ANZ’s largest businesses. Next for Max was a role as CEO of CentraCX. This was a chance for him to focus on a passion area: the voice of the customer. At CentraCX he helped businesses use customer feedback as a growth tool to drive continual innovation.

With over 20 years of sales experience and over 15 years in sales leadership, Mitch has a proven track record of success in building high-performing global enterprise sales organizations.

Mitch began his career in sales leadership at SumTotal Systems, a Human Capital Management company backed by the PE firm Vista Equity Partners. Serving as GVP, he spearheaded North American sales, significantly contributing to the company’s revenue growth and facilitating a successful transition to Charterhouse Capital Partners.

Following his tenure at SumTotal Systems, Mitch assumed the role of CRO at Limeade, an Employee Engagement company, where his instrumental contributions led to a fivefold increase in company growth. Responsible for overseeing all revenue functions on a global scale, including Partner, Sales, Customer Success, Operations, Professional Services, and Customer Support, Mitch played a pivotal role in guiding Limeade through multiple M&As, ultimately steering the company to a successful public listing.

As a seasoned marketing executive with over 25 years of experience, Janet has excelled in leading high-performing teams to drive revenue growth in dynamic, technology-driven environments. Most recently, Janet was Vice President of Marketing & Sales at uShip, a marketplace that connects people and businesses with logistics carriers. During her tenure, the company’s B2B revenue segment grew significantly through both sales-led and product-led growth motions.

Previously, Janet was Vice President of Marketing at Mitratech, an enterprise B2B SaaS company in the legal and compliance space. While there, she led the entire marketing function, including product marketing, demand generation, marketing operations, corporate communications, and brand. Her career as a marketing leader began at PE-backed Accruent, where revenue tripled during her tenure. Serving as Sr. Director of Marketing, Janet was responsible for building and scaling the product marketing and demand generation functions. She also played a crucial role in the acquisition of eight companies, including communication, integration, and GTM.

Kelly Zunker is a Senior Strategic Accounts Director and joined Cyara in 2015. Prior to Cyara, Kelly had a 20+ year long career as a trusted advisor to the fortune 1000 working in the contact center. Kelly has a particular passion for helping customers discover and validate the value of leading CX solutions. A true change catalyst, Kelly has been instrumental in helping his customers succeed in successfully migrating to the cloud and adopting new technologies such as Conversational AI. His practical, common sense approach focuses on the ‘bottom line’ value for his clients, both at the personal, professional and organizational level. Kelly has been known to create “heroes” out of his customers, join his session to experience and learn from his expertise in action.