New regulatory standards, heightening customer expectations, and increasingly complex technology are only a few of the obstacles contact center teams face every day. Customer experience carries a wide range of financial, reputational, and compliance risks. With each new change in customer and business demands, organizations must ensure every interaction creates a reason why customers stay. But the tools and manual processes that worked years ago simply won’t cut it. The only way to stay competitive in today’s market is by leveraging a comprehensive solution that puts CX quality, innovation, and reliability first.
Learn more about how Cyara is driving global, AI-powered CX assurance.
As the global leader in AI-powered CX assurance, Cyara has remained committed to best-in-class, enterprise-grade solutions that help leading global businesses deliver high-quality, frustration-free customer experiences across every touchpoint, every time. While many businesses have relied on outdated, time-consuming, and costly manual processes and subpar tools, Cyara empowers you to accelerate innovation, reduce risk, and gain a competitive upper hand.
With the latest expansion of its next-generation CX assurance platform, Cyara can help you overcome financial risks, avoid compliance penalties, and retain customer loyalty like never before.
Leading Innovation with the Latest Additions to Cyara’s Platform
With these latest additions to Cyara’s AI-powered, next-generation CX platform, Cyara empowers global enterprises to embrace AI-driven CX with confidence, prevent downtime, mitigate financial and reputational risks, and drive consistent growth:
Pulse 360
Cyara Pulse 360, the industry’s only AI-driven CX monitoring solution, provides real-time visibility across all voice and digital channels. Unlike other solutions on the market that rely on simulated testing, Pulse 360 verifies real-world experience across 120+ countries, spanning 360+ carriers.
Pulse 360 was recognized for its unrivaled global footprint and unmatched visibility with the Customer Magazine’s Product of the Year Award.
No other solution matches Pulse 360’s advanced monitoring capabilities. With Pulse 360, you can:
- Detect and address CX issues faster.
- Accelerate troubleshooting and issue resolution.
- Gain real-time visibility across all voice and digital channels.
Test Case Designer
Test Case Designer is the first intuitive, no-code, visual-first test automation solution built specifically for CX teams. As part of Cyara Velocity, Test Case Designer makes it easier to create, maintain, and troubleshoot test cases.
Test Case Designer makes it possible to:
- Highlight errors and failures in real time.
- Differentiate voice, chat, email, and SMS interactions.
- Enhance test accuracy and long-term system reliability.
Since its announcement in April, Test Case Designer has been adopted by more than 100 new enterprise teams, who have completed nearly 1,000 user sessions to improve cross-team collaboration, accelerate test case creation, and adopt AI-led testing strategies.
Cyara Agent Assist Assurance (Cyara AAA)
In a recent study, CMP reported 49% of technology contact center leaders stated their intent to prioritize agent assist tools. However, this is no easy task, and there are many obstacles along the way that can interfere with your ability to effectively leverage these tools.
Cyara AAA is the market’s only solution designed to validate agent assist applications to ensure your agents always have the information they need to deliver high-quality customer interactions. Even during periods of peak traffic, your agents will always be able to provide precise and timely assistance.
Cyara AAA is part of Cyara Virtual Agent (CVA), which empowers you to assess test call routing, data accuracy, and CTI performance. Currently, Cyara AAA supports Genesys, Google, and Kore AI.
Intelligent Insights
Cyara Intelligent Insights turns complex CX testing data into actionable intelligence, allowing you to build and customize your own dashboards and leverage data more effectively. Easily track ongoing trends in your CX performance and identify anomalies in real time.
A major U.S. healthcare provider said, “Intelligent Insights gave us a strong starting point right out of the box. The pre-built templates and initial dashboard offered immediate value, surfacing key insights without needing much setup. We especially appreciated the ability to drill down into the data and tailor new dashboards to fit our specific needs—it’s a flexible, insightful solution that empowers our team to act on data with confidence.”
Cyara Copilot
Cyara Copilot is an intuitive, in-app assistant that helps you maximize productivity with AI-powered automation. Copilot manages routine, low-hanging tasks, so your human team members can focus on more complex tasks and processes necessary to deliver high-quality interactions.
Copilot allows you to:
- Automatically generate test cases.
- Identify key data points.
- Retrieve reports.
- Optimize product usage.
Cyara Copilot is currently available in Cyara Voice Assure and will expand into other products later this year.
Cyara AI Trust, Misuse & Compliance Testing Modules
AI Trust, Cyara’s generative AI testing suite, now includes the FactCheck and Misuse modules, and the soon-to-be-released Compliance module. The AI Trust testing suite allows you to validate AI agent behavior, detect hallucinations and inaccuracies, and ensure alignment with internal governance policies and emerging global regulations.
Since the beginning of 2025, AI Trust has analyzed more than 500,000 AI-generated responses, reducing manual content reviews by 80%. The suite was also recognized with the Best of Enterprise Connect 2025 Award for Most Innovative Use of AI, underscoring its leadership in responsible AI assurance.
Sean Rabago, Senior Service Expert and Capability Lead of Kenway Consulting, said, “The Misuse Module has proven to be a critical layer of validation for AI-driven experiences. By proactively identifying edge cases, prompt injection risks, and unintended behaviors, it helps ensure AI stays within defined guardrails and compliance boundaries. This capability is essential for strengthening QA pipelines and enabling responsible, scalable AI deployments.”
Cyara’s AI Trust Compliance module arrives at a critical time, as the EU AI Act rolls out this summer. The AI Trust suite offers the tools organizations need to meet governance standards with confidence.
Future-Proof Your CX Channels with Cyara
As contact center technology and customer expectations evolve, Cyara is your partner to innovate with confidence and turn every interaction into a growth opportunity. Cyara remains committed to delivering a single platform for AI-powered CX assurance so you can seamlessly test, monitor, and optimize your CX across all channels.
Contact us to schedule a personalized demo and see for yourself why Cyara is the No. 1 choice for CX testing and monitoring, or visit cyara.com for more information.
