Cyara

Cyara Customer Experience Assurance Platform

Datasheet: Cyara Virtual Agent

Datasheet

Cyara Virtual Agent (CVA)

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Automate End-To-End Multichannel Testing for Better CX

Outdated legacy systems and time-consuming manual testing processes are holding your contact center back. Manual call testing is time-consuming, resource-intensive, and error-prone, requiring hours of your time to assure even a portion of your CX performance.

Cyara Virtual Agent (CVA) acts as a new, virtual member of your contact center team. CVA automatically simulates customer interactions, so you can easily assess test call routing, data accuracy, and CTI performance, and your agents can focus on delivering exceptional customer service. 

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With CVA, you can:

  • Automate functional, regression, and load tests
  • Ensure CTI infrastructure operates flawlessly
  • Validate customer data delivery to agents 
  • Optimize agent workflows and agent assist technologies  

Lift the Burden of Manual Testing

Traditional manual testing is expensive and time-consuming. It’s also flawed; errors may escape human notice and enter the live environment.  

These limitations can lead to:

  • Increased operational costs: Inefficient testing processes strain budgets and hinder scalability.  
  • Delayed time-to-market: Slow testing cycles hinder the rapid deployment of new CX features and agent assist enhancements.  
  • Compromised customer and agent satisfaction: Untested issues can lead to frustrating customer experiences and hinder agent effectiveness.
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Fully Automate Your Testing with CVA

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Automate end-to-end testing

Reduce manual effort and increase test coverage with automated testing from regression and load testing to validation and accuracy.

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Ensure seamless call routing

Validate complex call flows and routing logic to ensure customers reach the right agent with the right information, reducing misroutes or errors and increasing first time resolution.

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Empower agents with efficient workflows

Automate and test simulated agent activity and CTI functions for a smooth and efficient experience.

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Maximize agent assist ROI

Empower your agents to provide accurate support faster to realize and prove the value of your investment into agent assist tools. 

Discover Cyara Agent Assist Assurance (Cyara AAA)

CVA now includes Cyara AAA, the only comprehensive, automated testing and assurance solution that validates agent assist tool performance and simulates real-world customer interactions. Ensure your agents always have the information they need to meet customer needs, right at their fingertips. 

With Cyara AAA, you can:

  • Automate functional, regression, and load testing
  • Ensure infrastructure operates flawlessly
  • Validate customer data delivery to agents
  • Optimize agent workflows and agent-assist technologies

The Cyara Advantage:
Maximize Efficiency and Deliver Exceptional Customer Interactions

Don’t let manual testing hold you back from realizing your contact center’s true potential. CVA simulates real-world customer interactions, so you can assure CX quality with confidence, without the additional burden of manual labor.

Cyara is the leader in platform partnerships, supporting the greatest number of CCaaS platforms with CVAs, including Amazon Connect, NICE CXone, Genesys Cloud CX, Genesys Engage, Twilio, Cisco, Avaya, and Five9.

Cyara Works with Any Technology Platform

  • Twilio
  • AWS
  • Avaya
  • Genesys
  • NICE-CXOne
  • Cisco
  • Five9
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Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.