Datasheet
Cyara Virtual Agent (CVA)
Automate End-To-End Multichannel Testing for Better CX
Outdated legacy systems and time-consuming manual testing processes are holding your contact center back. Manual call testing is time-consuming, resource-intensive, and error-prone, requiring hours of your time to assure even a portion of your CX performance.
Cyara Virtual Agent (CVA) acts as a new, virtual member of your contact center team. CVA automatically simulates customer interactions, so you can easily assess test call routing, data accuracy, and CTI performance, and your agents can focus on delivering exceptional customer service.
With CVA, you can:
Lift the Burden of Manual Testing
Traditional manual testing is expensive and time-consuming. It’s also flawed; errors may escape human notice and enter the live environment.
These limitations can lead to:
Fully Automate Your Testing with CVA
Automate end-to-end testing
Reduce manual effort and increase test coverage with automated testing from regression and load testing to validation and accuracy.
Ensure seamless call routing
Validate complex call flows and routing logic to ensure customers reach the right agent with the right information, reducing misroutes or errors and increasing first time resolution.
Empower agents with efficient workflows
Automate and test simulated agent activity and CTI functions for a smooth and efficient experience.
Maximize agent assist ROI
Empower your agents to provide accurate support faster to realize and prove the value of your investment into agent assist tools.
Discover Cyara Agent Assist Assurance (Cyara AAA)
CVA now includes Cyara AAA, the only comprehensive, automated testing and assurance solution that validates agent assist tool performance and simulates real-world customer interactions. Ensure your agents always have the information they need to meet customer needs, right at their fingertips.
With Cyara AAA, you can:
The Cyara Advantage:
Maximize Efficiency and Deliver Exceptional Customer Interactions
Don’t let manual testing hold you back from realizing your contact center’s true potential. CVA simulates real-world customer interactions, so you can assure CX quality with confidence, without the additional burden of manual labor.
Cyara is the leader in platform partnerships, supporting the greatest number of CCaaS platforms with CVAs, including Amazon Connect, NICE CXone, Genesys Cloud CX, Genesys Engage, Twilio, Cisco, Avaya, and Five9.
