Event Session Replay

Xchange 2025: Building the future of CX – CXChronicles panel

Listen in as CXChronicles’ Adrian Brady-Cesna chats with Cyara CRO Mitch Risner, Forethought’s founder & CEO Deon Nicholas, and Instant Teams cofounder and CCO Erica McMannes about building the future of CX.

Xchange 2025 Session Replays

Watch the Cyara Xchange 2025 event session replays to learn what customer experience leaders think about the future of CX.

Xchange 2025: Welcome keynote – Rishi Rana, Cyara CEO

During Cyara Xchange 2025, Cyara CEO, Rishi Rana, speaks on how Cyara is leading the charge for next-generation, AI-powered CX assurance. Rana shares how you can deliver exceptional customer interactions and drive future revenue opportunities with Cyara’s innovative platform, which provides a single pane of glass for comprehensive CX testing, monitoring, and optimizing all customer touchpoints, every time.

Xchange 2025: Cyara enterprise strategy & roadmap with Christoph Börner, VP, AI strategy in product management

In this session, Cyara’s Christoph Börner will dive into the enterprise strategy that is driving AI product innovation for Cyara in 2025 and beyond. Learn how this strategy keeps Cyara laser-focused on delivering AI-innovations that create the most value to our customers so they can eradicate bad CX.

Xchange 2025: CX industry trends for 2025 & beyond – customer panel with CCO Jeff Lyons

Jeff Lyons, Cyara’s chief customer officer, highlights trends and industry movements every customer-centric organization should know for 2025 and beyond.

Xchange 2025: Forethought.AI founder, president & CEO Deon Nicholas sits down with CXChronicles

At Cyara Xchange 2025, Deon Nicholas, founder, CEO, and president of Forethought AI, and Adrian Brady-Cesana from CXChronicles discuss the power of agentic AI, the importance of tracking benchmarks for AI usage, and more.

Xchange 2025: CXChronicles interviews Cyara Chief Revenue Officer, Mitch Risner

In this conversation with Adrian Brady-Cesana from CXChronicles, Mitch Risner, CRO at Cyara, discusses how Cyara helps leading global brands connect with their customers, strategies for building an effective sales team, and more.

Xchange 2025: CXChronicles interviews Instant Teams Founder & Chief Experience Officer Erica McMannes

Adrian Brady-Cesana from CXChronicles sat down with Erica McMannes, CXO and co-founder of Instant Teams, to speak about the blend between people and technology within the CX space, ongoing and common tech stack challenges, and more.

Xchange 2025: CXChronicles interviews Canada Life Director Abhijit Banerjee

Abhijit Banerjee, director at Canada Life, connected with Adrian Brady-Cesana of CXChronicles at Xchange 2025 to discuss the challenges of navigating guardrails and regulations within a large company, how to identify and overcome gaps in customer journeys, and more.

Xchange 2025: Microsoft Principal Engineering Manager Peter Nilsson and Senior Software Engineer Aravinda Damarla speak with CXChronicles

During Cyara Xchange 2025, Microsoft’s Peter Nilsson, principal engineering manager, and Aravinda Damarla, senior software engineer joined Adrian Brady-Cesana of CXChronicles to discuss the necessity of automated phone number testing, common CX challenges global brands are facing, and more.

Xchange 2025: Cyara CEO Rishi Rana in conversation with CXChronicles

During Cyara Xchange 2025, Rishi Rana, CEO of Cyara sat down with Adrian Brady-Cesana of CXChronicles to discuss the importance of exchanging ideas between customer-centric business leaders, how Cyara is leading the CX assurance industry with AI-led innovation, and more.

Xchange 2024: Leveraging & scaling test automation with Kenway Consulting

Hear how Kenway Consulting helped a large telecom develop a test automation program, and scale & optimize contact center testing solutions.

TRANSFORM – Drive CX Change

MONITOR – Assure CX Journeys

OPTIMIZE — Leverage AI for CX

CONNECT — Assure WebRTC CX

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