Xchange 2025: CX industry trends for 2025 & beyond – customer panel with CCO Jeff Lyons
Jeff Lyons, Cyara’s chief customer officer, highlights trends and industry movements every customer-centric organization should know for 2025 and beyond.
Event Session Replay
Xchange 2025: Forethought.AI founder, president & CEO Deon Nicholas sits down with CXChronicles
At Cyara Xchange 2025, Deon Nicholas, founder, CEO, and president of Forethought AI, and Adrian Brady-Cesana from CXChronicles discuss the power of agentic AI, the importance of tracking benchmarks for AI usage, and more.
Xchange 2025: CXChronicles interviews Cyara Chief Revenue Officer, Mitch Risner
In this conversation with Adrian Brady-Cesana from CXChronicles, Mitch Risner, CRO at Cyara, discusses how Cyara helps leading global brands connect with their customers, strategies for building an effective sales team, and more.
Xchange 2025: CXChronicles interviews Instant Teams Founder & Chief Experience Officer Erica McMannes
Adrian Brady-Cesana from CXChronicles sat down with Erica McMannes, CXO and co-founder of Instant Teams, to speak about the blend between people and technology within the CX space, ongoing and common tech stack challenges, and more.
Xchange 2025: CXChronicles interviews Canada Life Director Abhijit Banerjee
Abhijit Banerjee, director at Canada Life, connected with Adrian Brady-Cesana of CXChronicles at Xchange 2025 to discuss the challenges of navigating guardrails and regulations within a large company, how to identify and overcome gaps in customer journeys, and more.
Xchange 2025: Microsoft Principal Engineering Manager Peter Nilsson and Senior Software Engineer Aravinda Damarla speak with CXChronicles
During Cyara Xchange 2025, Microsoft’s Peter Nilsson, principal engineering manager, and Aravinda Damarla, senior software engineer joined Adrian Brady-Cesana of CXChronicles to discuss the necessity of automated phone number testing, common CX challenges global brands are facing, and more.
Xchange 2025: Cyara CEO Rishi Rana in conversation with CXChronicles
During Cyara Xchange 2025, Rishi Rana, CEO of Cyara sat down with Adrian Brady-Cesana of CXChronicles to discuss the importance of exchanging ideas between customer-centric business leaders, how Cyara is leading the CX assurance industry with AI-led innovation, and more.
Xchange 2024: Leveraging & scaling test automation with Kenway Consulting
Hear how Kenway Consulting helped a large telecom develop a test automation program, and scale & optimize contact center testing solutions.
Xchange 2024: CX transformation roundtable
Hear how Pavan Madireddy of TD Bank, Adam Smith of Dexcom, and Zack Hinkle of Genesys have driven their organizations’ CX transformations in this interactive panel discussion.
Xchange 2024: How CX is evolving towards an engagement-centric model
In this exclusive Xchange interview, Zach Hinkle, Principal Product Manager of Genesys Cloud walks us through their emerging practice dedicated to facilitating more customer engagements rather than siloed conversations, designed to lead to more flawless customer experiences and lifelong, profitable customers.
Xchange 2024: Fireside chat with Navrina Singh of Credo AI
Cyara’s CEO Alok Kulkarni is joined by Navrina Singh, CEO of Credo AI to discuss the pivotal role of AI and GenAI in shaping the future of CX practices in contact centers. Learn about the core principles of AI governance and its implications for contact centers, as well as crucial considerations leaders must be aware of when integrating AI into their business strategies.
Xchange 2024: Your partner in delivering great CX
In his opening keynote, Cyara’s President Rishi Rana touches on challenges encountered when implementing complex CX solutions, especially when it comes to AI capabilities. Learn how Cyara acts as a true partner in delivering exceptional customer experiences, with a powerful assurance solution that enables CX transformation.
