Cyara

Cyara Customer Experience Assurance Platform

Event Session Replay

Xchange 2025: Cyara CEO Rishi Rana in conversation with CXChronicles

During Cyara Xchange 2025, Rishi Rana, CEO of Cyara sat down with Adrian Brady-Cesana of CXChronicles to discuss the importance of exchanging ideas between customer-centric business leaders, how Cyara is leading the CX assurance industry with AI-led innovation, and more.

Xchange 2024: CX transformation roundtable

Hear how Pavan Madireddy of TD Bank, Adam Smith of Dexcom, and Zack Hinkle of Genesys have driven their organizations’ CX transformations in this interactive panel discussion.

Xchange 2024: How CX is evolving towards an engagement-centric model

In this exclusive Xchange interview, Zach Hinkle, Principal Product Manager of Genesys Cloud walks us through their emerging practice dedicated to facilitating more customer engagements rather than siloed conversations, designed to lead to more flawless customer experiences and lifelong, profitable customers.

Xchange 2024: Fireside chat with Navrina Singh of Credo AI

Cyara’s CEO Alok Kulkarni is joined by Navrina Singh, CEO of Credo AI to discuss the pivotal role of AI and GenAI in shaping the future of CX practices in contact centers. Learn about the core principles of AI governance and its implications for contact centers, as well as crucial considerations leaders must be aware of when integrating AI into their business strategies.

Xchange 2024: Your partner in delivering great CX

In his opening keynote, Cyara’s President Rishi Rana touches on challenges encountered when implementing complex CX solutions, especially when it comes to AI capabilities. Learn how Cyara acts as a true partner in delivering exceptional customer experiences, with a powerful assurance solution that enables CX transformation.