Cyara

Cyara Customer Experience Assurance Platform

Xchange 2025: Building the future of CX – CXChronicles panel

Companies are expected to spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%. Globally companies risk losing $3.7 trillion per year due to poor customer experiences & insufficient revenue operations reporting & intelligence.

Listen in as CXChronicles’ Adrian Brady-Cesna chats with Cyara CRO Mitch Risner, Forethought founder & CEO Deon Nicholas, and Instant Teams cofounder and CCO Erica McMannes about building the future of CX.

CXChronicles partners with experience-driven growth businesses to maximize customer lifetime value & unlocking the full potential of their Revenue, CX & Customer Success capabilities. We work with customer facing teams & tech-stacks to strengthen alignment across The Four CX Pillars: Team, Tools, Process & Feedback for companies of all sizes across the world. Ask CXC how we can help you Make Happiness A Habit in your business!

Learn more about Xchange, our CX conference. Or, contact us to request a demo and learn how you can implement Cyara’s AI-Led CX Assurance Platform to improve your customer’s CX journeys.

Cyara product wheel-Transform, Monitor, Optimize, Connect

Cyara Agentic Platform

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.