Companies are expected to spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%. Globally companies risk losing $3.7 trillion per year due to poor customer experiences & insufficient revenue operations reporting & intelligence.
Listen in as CXChronicles’ Adrian Brady-Cesna chats with Cyara CRO Mitch Risner, Forethought founder & CEO Deon Nicholas, and Instant Teams cofounder and CCO Erica McMannes about building the future of CX.
CXChronicles partners with experience-driven growth businesses to maximize customer lifetime value & unlocking the full potential of their Revenue, CX & Customer Success capabilities. We work with customer facing teams & tech-stacks to strengthen alignment across The Four CX Pillars: Team, Tools, Process & Feedback for companies of all sizes across the world. Ask CXC how we can help you Make Happiness A Habit in your business!
Learn more about Xchange, our CX conference. Or, contact us to request a demo and learn how you can implement Cyara’s AI-Led CX Assurance Platform to improve your customer’s CX journeys.
